Mitu Sarker
Stamford,Connecticut
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
NBC Sports
Stamford, Connecticut
07.2024 - Current
- Greeted customers and assessed their needs.
- Processed customer transactions in an efficient and accurate manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Handled cash, credit card, and check payments for goods and services.
- Resolved customer complaints in a professional manner.
Customer Service Cashier
Dunkin' Donuts
Stamford, Connecticut
01.2021 - 08.2024
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Education
High School Diploma -
Shadath Univerty , Korotia , Tangail
Bangladesh 12-2008
Skills
- Customer Support
- Clerical Support
- Inbound and Outbound Calling
- Point of sale systems
- POS System Operation
- Complaint Handling
- Refunds and exchanges
- MS Office proficiency
Certification
- CNA certified ( Year 2023) - College : NCC
Languages
English
Professional
Hindi
Professional
Bengali
Native/ Bilingual
Timeline
Customer Service Associate
NBC Sports
07.2024 - Current
Customer Service Cashier
Dunkin' Donuts
01.2021 - 08.2024
- CNA certified ( Year 2023) - College : NCC
High School Diploma -
Shadath Univerty , Korotia , Tangail
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