Mitul Patel

• Assess tax treatment for products and services to ensure core billing system compliance.
• Conducted monthly tax SOX audits mapping customer profiles to business rules for compliance.
• Coordinated deliverables through Scrum Agile and Waterfall methods.
• Developed and executed SQL queries against diverse datasets to obtain customer and reporting information required for customer analysis.

Responsible for 6 Agile Core Teams with combined business case funding of over $8M covering 3 product domains

• Collaborate with Product Owners and development teams on roadmaps, requirements, timelines, and prioritizing work for program deliveries
• Facilitate joint team/partner meetings to remove impediments and resolve open issues
• Deliverable Management through curated JIRA Dashboards, JQL Issue Filters, and various reports
• Sprint Oversight of prioritization, deployments validation, and program health
• Resource Manage a blended team of 60+ employees and vendor contractors, validate participation and contributions to business programs
• Optimization Studies performed to measure team utilization with each sprint
• Financial Planning & Analysis management of program capital and operational budgeting and expenditures
• Vendor Management of 50+ resources, working with contracting firms on budgeting, resourcing, and onboarding.
• Team Empowerment through team and individual interactive sessions, to further career goals and objectives.

Team lead for product catalog and reference data in support of ordering, billing, formatting, and provisioning systems

• Oversight for 3 User Interfaces (UIs) used to manage, maintain, and deploy product and reference data covering over 200+ product-reference tables and 4+ million rows of data
• Resource Mange a blended staff of employees and contractors, both domestic and international
• Collaborate, and Partner with cross functional teams to build and deploy product and reference data in support of business objectives, compliance, and regulatory mandates
• Lead, drive, and guide team through successful execution of strategic programs and deliverables
• Reference documentation, business rules, and related business processes authoring
• Production Support and non-production issues via At-Your-Service and JIRA.

Requirements, Architecture, and Design (RAD) Team Lead

• Requirements gathering, High Level and Detail design creations, manage implementations, and support testing
• Collaborate and Partner with cross functional teams to build and deploy products and reference data in support of business objectives, compliance, and regulatory mandates
• Manage and Implement product and reference data changes for 18 Ordering, Billing, and Reporting applications
• Authoring of reference documentation, business rules, and related business processes
• Project Management of various projects from design to implementation
• Interface Consultation between partner teams and clients
• Production support of all catalog areas, problem triage and resolution with root cause analysis and preventative actions
• Prepare Executive Presentations and Metrics/Analytics for strategic programs