Mitzael Nunez
South Lake Tahoe
Summary
Dynamic and results-oriented professional leveraging exceptional communication skills, problem-solving expertise, and a people-centric approach in a challenging role. Proven experience in managing conversations, understanding customer needs, and fostering positive experiences in fast-paced environments. Dedicated to continuous personal and professional growth while consistently delivering impactful results. Committed to contributing to a high-performing team that prioritizes excellence and long-term success.
Overview
14
14
years of professional experience
Work History
Bell/Valet Attendant
Tahoe Seasons Resort
08.2018 - Current
- Warmly greet guests upon arrival and answer any inquiries/concerns.
- Collect keys and provide luggage assistance.
- Operate, park and retrieve guest’s vehicles safely.
- Prepare reports on vehicle incidents.
- Create the employee schedule on a weekly basis.
- Attend meetings in regards to goal setting and performance of the entire department.
Front Desk Agent Lead
Hotel Azure
12.2016 - 04.2021
- Deliver customer service by assisting guests with check-in/check-out procedures.
- Handle internal and external phone calls for requests such as extra pillows, sheets, and other needs, as well as manage phone reservations.
- Address concerns from upset guests and work to resolve any inconveniences.
- Got promoted as front desk lead in April of 2019.
Cook/Cashier
Camp Richardson Resort
06.2012 - 12.2016
- Cook flat top, stove, oven, sandwiches, food prep, clean up, register, store opening and closing procedures including cash drawer, kitchen set up and closing, money handling experience, phones, customer service at spectacular lakeside resort in South Lake Tahoe.
Education
Culinary Arts Certificate -
LTCC
South Lake Tahoe, CA06-2014
High School Diploma - undefined
South Lake Tahoe High School
South Lake Tahoe, CA01-2012
Skills
- 10 years of Customer Service experience
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Bilingual (English and Spanish)
- Good Communication Skills
- Works well in fast paced environment
- Award winning Hors d’oeuvres contest winner at LTCC, featured on local radio
- Patience and composure
- Detail-oriented approach
- Team player mentality
- Effective problem solving
- Quick decision making
- Multitasking and organization
LANGUAGES
Spanish – native language
English – can speak fluently; read and write with high proficiency
Timeline
Bell/Valet Attendant
Tahoe Seasons Resort
08.2018 - Current
Front Desk Agent Lead
Hotel Azure
12.2016 - 04.2021
Cook/Cashier
Camp Richardson Resort
06.2012 - 12.2016
High School Diploma - undefined
South Lake Tahoe High School
Culinary Arts Certificate -
LTCC