Mitzi Castro
Sparks,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Restaurant Food Server
Peppermill Casino, Resort & Spa
03.2019 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Consistently exceeded sales targets through effective communication skills and persuasive selling techniques.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
Children Care Giver
South Reno Kindercare
01.2017 - 01.2018
- Contributed to the successful completion of projects by adhering to deadlines and maintaining open communication with team members and management.
- Trained new employees on proper mining techniques, equipment operation, and safety protocols.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
TMCC Community College
Reno06.2017
Skills
- Order Taking
- Clear Communication
- Supply Restocking
- Ability to Lift 30 Pounds
- Conflict and Complaint Resolution
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Restaurant Food Server
Peppermill Casino, Resort & Spa
03.2019 - Current
Children Care Giver
South Reno Kindercare
01.2017 - 01.2018
High School Diploma -
TMCC Community College
Similar Profiles
Brian LamBrian Lam
Restaurant Waiter at Peppermill Casino, Resort & SpaRestaurant Waiter at Peppermill Casino, Resort & Spa
Jeremy SargentJeremy Sargent
Lead Dispatcher at Peppermill Casino, Resort & SpaLead Dispatcher at Peppermill Casino, Resort & Spa
JayDaniel(JayD) SalemJayDaniel(JayD) Salem
Banquet Setup at Peppermill Casino, Resort & SpaBanquet Setup at Peppermill Casino, Resort & Spa