Summary
Overview
Work History
Education
Skills
Timeline
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Mitzi Jones

Cosby,TN

Summary

Dynamic professional with a proven track record at Colgate Palmolive, excelling in quality assurance and process improvement. Recognized for critical thinking and reliability, I effectively collaborated with cross-functional teams to enhance production efficiency and uphold safety standards. Proficient in SAP, I consistently delivered exceptional results in high-pressure environments.

Overview

22
22
years of professional experience

Work History

Shift Support Technician

Colgate Palmolive
Morristown, TN
11.2008 - Current
  • Conducted documentation and line clearances to uphold quality system requirements.
  • Collaborated with operators, maintenance, and quality teams to minimize downtime and meet production targets.
  • Monitored manufacturing processes to ensure compliance with safety, GMP, and quality standards, reporting deviations promptly.
  • Review document entries into SAP for accuracy and compliance with cGMP requirements and FDA standards.
  • Reviewed batch records and quality documentation to ensure accuracy, completeness, and regulatory readiness.
  • Assisted with line changeovers, startup procedures, and troubleshooting of mechanical and process-related problems.
  • Analyze, review, and develop SOPs to improve processes.
  • Supported continuous improvement initiatives by identifying bottlenecks and recommending practical process improvements.
  • Recognized for reliability, adaptability, and teamwork in a high-paced, high-expectation environment.

Certified Monitor Technician

BHCC
Newport, TN
02.2006 - 10.2008
  • Monitored cardiac rhythms for up to 10 patients simultaneously, identifying and promptly reporting life-threatening arrhythmias and abnormal ECG patterns to the clinical team.
  • Interpreted and documented telemetry readings with precision, contributing to early intervention and improved patient outcomes.
  • Maintained clear and accurate patient records.
  • Acted as a central communication point between physicians, nurses, and departments, ensuring timely relay of test results, orders, and patient updates.
  • Scheduled procedures and managed admissions/discharges.
  • Recognized for excellent attention to detail, confidentiality, and reliability in high-stress, fast-paced hospital environments.

Guest Services Shift Leader

Holiday Inn SunSpree
Gatlinburg, TN
01.2004 - 02.2006
  • Supervised daily front desk operations, ensuring seamless check-in /out procedures and exceptional guest service for large volumes of guests daily
  • Trained, coached, and mentored front desk associates.
  • Handled guest complaints and special requests with professionalism
  • Balanced end-of-shift reports, managed cash drawers, and ensured billing accuracy for guests and group accounts.
  • Coordinated with housekeeping and maintenance teams to ensure room readiness and issue resolution
  • Implemented new scheduling and communication practices that reduced shift coverage gaps, and improved employee satisfaction.
  • Recognized by management for consistent leadership, dependability, and the ability to resolve high-pressure issues effectively.

Education

Bachelor of Science - Interdisciplinary Studies

East Tennessee University
Johnson City, TN
05-2025

Associate of Science - General Studies

Walters State Community College
Morristown, TN
05-2021

Skills

  • Critical thinking and problem-solving
  • Time management
  • Collaboration and teamwork
  • Adaptability and flexibility
  • Interpersonal communication
  • Leadership skills
  • Attention to detail
  • Accountability/ Reliability
  • Quality assurance
  • Software proficiency (SAP, Opera, Wonderware, Aveva, Microsoft Windows, Microsoft Office, Adobe Photoshop, Google Notes, AI tools)

Timeline

Shift Support Technician

Colgate Palmolive
11.2008 - Current

Certified Monitor Technician

BHCC
02.2006 - 10.2008

Guest Services Shift Leader

Holiday Inn SunSpree
01.2004 - 02.2006

Bachelor of Science - Interdisciplinary Studies

East Tennessee University

Associate of Science - General Studies

Walters State Community College

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Mitzi Jones