Summary
Overview
Work History
Education
Skills
Software
Certification
Quote
Timeline
Manager
Mitzi Caroline Myers

Mitzi Caroline Myers

Operational Excellence Program Manager, Financial Operations
Long Beach,CA

Summary

Collaborative leader with over 20 years experience solving complex problems, optimizing processes, and empowering high-performing teams . Developed and expanded controls for a business segment as it grew from $10 million to over $1 billion in annual revenue. Collaborated with technical and business teams to develop processes resulting in $37 million additional cash flow. Proven record of taking ownership and successfully delivering results in a fast-paced, dynamic environments.

Overview

19
19
years of professional experience
9
9
years of post-secondary education
2
2
Certificates

Work History

Manager, Order to Bill

Verizon Connect
Irvine, CA
12.2017 - Current
  • Led order management team through post-acquisition organization, process development and system consolidations.
  • Hired, trained and managed team of 17 to handle order to bill processes.
  • Identified common errors with sales order requests and led cross-functional teams to address issues. Developed metrics to measure improvements. Improved order processing time by 48%.
  • Developed validation process to cleanse large data sets for system conversions.
  • Created standard operating procedures, reports and key performance indicators.
  • Supported Sales Operations by expanding cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Utilized data analytics to drive deeper insight into order and billing patterns through data visualization and predictive analysis.
  • Developed validation process for large data sets of historical order information. Used data to demonstrate gap in billing conversion strategy.
  • Automated manual work and eliminated rework loops.

Manager, Process Engineering

Verizon
Irvine, CA
03.2015 - 11.2017
  • Led cross functional teams to identify and pursue strategic opportunities by utilizing Lean, Six Sigma, design concepts, and project management skills to drive change and add value within business.
  • Created detailed process documents, analyzed opportunities for improvement, established fact-based decision criteria, identified process changes and automation requirements, and measured before and after results.
  • Managed project portfolio of 20 projects delivering $20 million in annualized benefits.
  • Facilitated meetings with cross functional leaders to identify and track strategic road map.
  • Led team to develop strategy to replace reporting system that was critical to Finance HQ processes.
  • Coordinated user acceptance testing for ASC 606 reporting requirements.
  • Reduced Bill to Cash's Lean Six Sigma project velocities by 18%.

Acting Associate Director, Revenue Assurance

Verizon
Irvine, CA
06.2013 - 03.2015
  • Led team through finance transformation and geographic relocation. Developed transition plans to relocate functions.
  • Hired and trained 24 employees. Maintained coverage of controls and met SLAs while experiencing 88% turnover during transition.
  • Set and executed strategy, which included identifying and developing implementation plans for 27 internal process improvements.
  • Automated processes to shift team's focus from manual and repetitive tasks to value-added activities, like reviewing and correcting process exceptions.
  • Team identified and recovered $8.6 million through reviewing rated data, validating OCC calculations, and correcting records that error out during processing.
  • Reviewed wholesale contracts, identified inconsistencies with system capabilities and discrepancies in pricing reference data and billing. Identified savings of $11.9 million.

Manager, Revenue Assurance

Verizon
Irvine, CA
07.2003 - 05.2013
  • Responsible for creating team to evaluate and mitigate risks by developing processes and controls for Wholesale channel and LTE rural carrier network.
  • Identified process gaps and worked with Marketing, Wholesale Account Management, Finance, Network and IT teams to create solutions.
  • Provided routine status reports to upper management and business partners.
  • Trained and managed twelve employees responsible for core functions related to validating rating and billing.
  • Developed and documented system requirements, control points and processes for two new billing systems; implemented within escalated schedules.
  • Identified requirements, provided approach approvals, reviewed design documents, developed and implemented user acceptance testing, and updated documented procedures for new products, services and system functionality.
  • Collaborated with IT, Network, Marketing, Finance, Internal and Audit identify, to prioritize and execute multiple objectives with overlapping dates.
  • Developed validation strategy for billing and network conversions / migrations. Transferred 8 million subscribers in system conversions; updated 3.5 million subscribers in plan or profile changes; migrated 850 thousand subscribers in acquisitions.
  • Implemented process for reviewing and entering pricing and reference data updates wholesale billing system. Over 66 thousand entries added to reference tables.
  • Evaluated rating results to troubleshoot wholesale customer complaints, variances in trends, and test new products and services. Uncovered issue with clearinghouse resulting in $12 million revenue gap for consumer operations.

Education

Master of Science - Business Analytics

Seton Hall University, South Orange, NJ
South Orange, NJ
02.2018 - Current

Master of Science - Accounting

Clemson University, Clemson, SC
Clemson, SC
01.1986 - 01.1991

Skills

    Order, Billing, and Reporting System Implementation

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Software

Microsoft Excel and Google Sheets - (macros, pivot tables, data visualization)

Microsoft PowerPoint - (content creation, layout, graphics, transitions, animation)

Minitab - application for statistical analysis

Salesforce

SAP ERP Order and Billing Modules

R and R Studio - programming language for statistical computing and graphics for data mining and analysis

Certification

Lean Six Sigma Black Belt

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Master of Science - Business Analytics

Seton Hall University, South Orange, NJ
02.2018 - Current

Manager, Order to Bill

Verizon Connect
12.2017 - Current

Manager, Process Engineering

Verizon
03.2015 - 11.2017

Acting Associate Director, Revenue Assurance

Verizon
06.2013 - 03.2015

Manager, Revenue Assurance

Verizon
07.2003 - 05.2013

Master of Science - Accounting

Clemson University, Clemson, SC
01.1986 - 01.1991

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Mitzi Caroline MyersOperational Excellence Program Manager, Financial Operations