Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MITZY SANDOVAL

Pico Rivera,CA

Summary

Driven and bilingual professional with a proven track record of enhancing customer satisfaction and optimizing delivery and operational efficiency at TrueTech Logistics LLC. Excelled in teamwork, collaboration, and customer service, demonstrating exceptional attention to detail and a positive attitude. Skilled in shipping, receiving, and leveraging GPS technology for route optimization, significantly improving on-time delivery rates.

Experienced Tera engineering with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.

Overview

6
6
years of professional experience

Work History

AMAZON DELIVERY DRIVER

TRUETECH LOGISTICS LLC
10.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

TERA ENGINEERING

TERA ENGINEERING
12.2019 - 09.2021
  • Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
  • Optimized digital resources through routine troubleshooting and proactive system updates.
  • Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
  • Actively contributed ideas during strategy sessions that resulted in increased member engagement.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Reviewed order data to verify transactions and shipping dates.
  • Analyzed data to prepare reports and identify process improvements.
  • Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
  • Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.

UNITED PHARMA

United Pharma Technologies
08.2018 - 08.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

Katella High School
Anaheim, CA
07.2019

GED -

COLEGIO DE BACHILLERES PLANTEL 5
MEXCIO
07.2019

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Self-Motivated and Independent
  • Shipping and receiving
  • Heavy Lifting
  • Customer Support
  • Complaint Handling
  • Data Entry
  • Customer Focus
  • Bilingual spanish and english

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

AMAZON DELIVERY DRIVER

TRUETECH LOGISTICS LLC
10.2022 - Current

TERA ENGINEERING

TERA ENGINEERING
12.2019 - 09.2021

UNITED PHARMA

United Pharma Technologies
08.2018 - 08.2019

High School Diploma -

Katella High School

GED -

COLEGIO DE BACHILLERES PLANTEL 5

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MITZY SANDOVAL