Mixcy Murphy
Lawrenceville,GA
Summary
Knowledgeable claims adjuster with proven ability to assess and resolve complex claims efficiently. Demonstrated success in managing high-stress situations and providing clear, accurate evaluations.
Experienced with assessing and resolving catastrophic loss claims. Track record of maintaining composure and accuracy in high-stress environments.
Adept at navigating challenging scenarios and providing thorough evaluations to support effective resolution. Highly focused on team collaboration, adaptable to changing needs, and driven to achieve results. Proficient in customer communication, ensuring reliability and precision in every task.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster
State Farm & Other Firms "Timeline"
09.2016 - 08.2025
- Crawford - Maria & Ida (2017) / Desk Reviewer / Audit (Commercial & Business Interruption) 12/2023 – 08/2025
- Crawford - Kemper / Catastrophe Property Desk Reviewer (P&C & Contents) 05/2023 – 09/2023
- Eberl / Total Loss / State Farm 12/2022 – 03/2023
- CNC / Property Stewardship / State farm / 09/2022 – 11/2022 -Ian
- Crawford & Company / Complex Spanish / State Farm / 10/2021 – 12/2021
- Crawford & Company / Flood / East Coast Ida Catastrophe / 09/2021-10/2021
- Pilot Catastrophe / ILR - Initial Loss Reporting / Atlanta - Virtual 07/2021-08/2021
- Crawford & Company / ECTA / Atlanta - Virtual 02/2021-04/2021
- Crawford & Company / Auto Estimator / Louisiana - Virtual 09/2020-11/2021
- Crawford & Company / Homeowners / Windstorm - Ontario Canada 05/2018- 06/2018 (Aviva)
- Crawford & Company / Homeowners / Hurricane Maria 01/2018 - 02/2018 (Assurant America)
- CNC / Total Loss Auto ECR / Hurricanes Harvey & Irma Catastrophe 09/2017- 10/2017
- EA Renfroe / Total Loss ECR / Hail Season Catastrophe 02/2017-04/2017 -Arizona
- Wardlaw / Total Loss CTLU- Zone Work 12/2016 - 01/2017 - Atlanta
- EA Renfroe / Express Claims handler ECTA / Matthew Catastrophe 10/2016 - 12/2016 – Atlanta
Underwriter Liaison
Premier Financial Alliance
11.2018 - 09.2022
- Reviewed and assisted agent with pending approval cases based on health, financial analysis, driving record and credit score.
- Mediated between National Life of the South and agents in every state including Hawaii.
- Review and process emails from agents, underwriters, and case managers an average of 100 daily.
- Collaborated with agents to assess client needs and provide tailored insurance solutions.
- Developed and maintained relationships with brokers to facilitate efficient information exchange.
- Implemented quality control measures to enhance accuracy of underwriting decisions.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Ensured compliance with regulatory requirements through diligent monitoring of industry changes and updating internal policies accordingly.
Financial Analysis Analyst- Underwriter
Aetna
06.2018 - 11.2018
- Quoted medical and dental coverage for business companies 100-150 employees.
- Analyzed medical risks in employees depending on information provided by sales representatives.
- Prepared census. Process between 4 to 5 quotes per day for different companies and compare rates with other insurance providers.
- Daily communication with sales representatives regarding information needed to complete quotes.
- Conducted a high volume of customer interactions via unbound and outbound calls, provided solutions and maintained strong customer relationships.
- Conducted regular audits of data integrity, ensuring compliance with regulatory standards and accuracy in reporting.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
Total Loss Claims Adjuster
ACCC
01.2015 - 10.2016
- Handle property claims involving damage to vehicles, buildings and structures, third-person property damage, UM claims and natural disasters.
- ISO report check in every single claim for vehicle ownership, claims history and submitting new claim to database. Handle total loss claims process from A to Z, file ownership.
- Examined and code data records such as time limited demands, letters of representation, accident reports, vehicle appraisals and claim related correspondence.
- Translated documents and assisted calls in the bilingual side of Total Loss and Property Damage.
- Secured essential facts to efficiently assess liability related to Total Loss and explain denials to cross-insured policyholders and claimants.
- Registered claims, updated status notes for every single claim, established appropriate action plans and follow-up calls, scheduled appraisals, and release payments within assigned authority limits.
- Process average of 8 to 10 fast-track claims daily.
- Manage diverse range of in-bound and outbound calls, average of 75 to 100 per day. Insured timely issue resolution, maintained accurate call logs and consistency, met performance metrics.
Auto Underwriter
ACCC
01.2012 - 01.2015
- Scanned and analyzed insurance applications daily to set criteria.
- Processed 70 to 100+ applications per day.
- Processed policy payments and prepared accounting reports for 3 states.
- Familiarity with insurance law for GA, SC, AL and TX.
- Processed endorsements, updated information in the respective state systems.
- Proactively conducted outbound calls to generate leads, follow up on customers and agents' inquiries, and promoted new services, consistently achieving goals.
- Increased efficiency through the implementation of automated systems that streamlined application review processes.
- Continuously improved underwriting skills by participating in professional development opportunities and staying informed about industry best practices.
Education
Degree - Developmental Psychology
Georgia Gwinnett College
Science Associate (A.S.) - undefined
Georgia Perimeter College
ESL Diploma - undefined
Passaic Community College
01-2005
Skills
- Insurance regulations
- Customer service
- Problem-solving
- Highly motivated
- Attention to detail
- Critical thinking
- Team collaboration
- Decision-making
- Conflict resolution
- Casualty and property loss
- Report writing
- Underwriting
- Automobile claims specialist
- Property claims
- Settlement management
- Insurance policy coverage expertise
Certification
- FEMA FCN Card
- LCPIC Louisiana Citizens Certification
- MOCAT Xactimate I & II Training Certificates
- Allstate Certification
- State Farm Auto Certification
- State Farm Fire Certification Auto & Fire
- Renfroe Earthquake Certification
- Renfroe Audatex Certification
- Renfroe Xactimate Certification
- Adjuster Licenses / GA (home state), FL, TX, IN, LA, MI, PR
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Underwriter Liaison
Premier Financial Alliance
11.2018 - 09.2022
Financial Analysis Analyst- Underwriter
Aetna
06.2018 - 11.2018
Catastrophe Claims Adjuster
State Farm & Other Firms "Timeline"
09.2016 - 08.2025
Total Loss Claims Adjuster
ACCC
01.2015 - 10.2016
Auto Underwriter
ACCC
01.2012 - 01.2015
Science Associate (A.S.) - undefined
Georgia Perimeter College
ESL Diploma - undefined
Passaic Community College
Degree - Developmental Psychology
Georgia Gwinnett College