Miya Ayala
Alpena
Summary
Ambitious Bar Manager with proven track record of creating successful food service operations, customer report and increasing profits. Extensive experience in serving alcohol, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Passionate knowledge about wine and building lasting experiences with customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
Rusty Petunias Marketplace
07.2021 - Current
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consulted with managers to organize special events and promotions.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Catering Server
JJ's Steak & Pizza House
04.2023 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Cleared dishes and glassware quickly following each course.
- Maintained flexible work schedule to meet event needs.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Associate
Rusty Petunias Marketplace
10.2019 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Solved customer challenges by offering relevant products and services.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
Waitress
Mango's Tequlia Bar
07.2016 - 10.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Alpena High School
Alpena, MI05.2020
Skills
- High-End Event Experience
- Cleaning and Sanitizing
- Job Assignments
- Complex Problem-Solving
- Strategic Planning
- Sales Trends
- Stocking and Replenishing
- Sales Expertise
- Service Prioritization
- Transactions and Cash Handling
- Wine and Liquor Expertise
- Menu Updating
- Hospitality and Accommodation
Accomplishments
- Increased revenue by implementing unique customer experiences.
- Resolved product issue through consumer testing.
- Brought in several new customers.
Certification
- ServSafe Certified, Rusty Petunias Marketplace - May 2021
Languages
Spanish
Native or Bilingual
Timeline
Catering Server
JJ's Steak & Pizza House
04.2023 - Current
Bar Manager
Rusty Petunias Marketplace
07.2021 - Current
Sales Associate
Rusty Petunias Marketplace
10.2019 - 07.2021
Waitress
Mango's Tequlia Bar
07.2016 - 10.2019
High School Diploma -
Alpena High School