Miya Eubanks
West Haven
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
MRT, Release of Information
VACT Healthcare System
West Haven, Connecticut
12.2021 - Current
- Process requests for the release of health information
- Checked and responded to My Healthvet messages daily to ensure timely communication.
- Validated identities of all veterans and customers requesting information to maintain confidentiality and security.
- Provided radiographic images on CD to ensure accurate patient documentation.
- Ensures My Healthvet messages are checked and responded to daily.
- Acquired paper records to meet each information request.
Satellite Doc Imaging Technician III
Yale New Haven Smilow Cancer Hospital
New Haven, Connecticut
11.2017 - 12.2021
- Prepares, scans, indexes and routes patient documentation into document imaging system
- Provided courteous telephone support to patients and staff
- Extracted patient documents from paper charts for scanning, facilitating efficient transition to digital records
- Identify documents as STAT and scan immediately
- Operates desktop scanner, batch scanner and fax machines
- Utilizes Epic In basket to communicate with physicians
- Maintains compliance with record retention policies and HIPAA regulations
- Consistently upheld professional demeanor in all interactionsism
- Maintained compliance with record retention policies and HIPAA regulations, safeguarding patient information
Patient Registration Representative
St. Vincent’s Family Health Center
Bridgeport, Connecticut
08.2017 - 11.2017
- Properly identifies patients in a timely and accurate manner
- Performed clerical duties including greeting patients, responding to inquiries, and processing payments to enhance patient experience
- Carried out clerical duties such as greeting patients, responding to inquiries, and processing payments
- Scheduled patient appointments in coordination with clinical staff availability
- Printed correct ID barcodes for patient identification.
- Handled a substantial volume of incoming calls effectively
- Communicated changes and cancellations to patients in a timely manner
- Ability to handle heavy calls volumes
ROI Technician, Contract
Ciox Health – Yale New Haven Hospital
New Haven, Connecticut
06.2012 - 02.2017
- Process and fulfills medical information request received through fax, phone, walk in customer
- Verified requesters' right of access to information, ensuring legitimacy of patient information requests
- Performed clerical duties such as date entry, scanning documents, and filing records
- Retrieved archived charts from vendor storage
- Triaged phone calls and documents into patients' EMR for timely processing and response
- Navigated through patients records to locate requested information Reviewed electronic images for quality and accuracy
- Consistently monitors emails for department updates and instructions
- Creates new patient chart
- Operates batch management software and batch scanner
Education
B.S. - Human Services
University of Bridgeport
Bridgeport, Connecticut05-2009
A.S. - Business Administration
Gibbs College
Norwalk, Connecticut11-2005
Skills
- Information release
- Healthcare Software
- CPRS
- ROI Plus
- Claims Processing
- Multi-line proficiency
- Health information management
- Office suite skills
- Microsoft Office
- Multi-line proficiency
- Active listening
- Customer focus
Timeline
MRT, Release of Information
VACT Healthcare System
12.2021 - Current
Satellite Doc Imaging Technician III
Yale New Haven Smilow Cancer Hospital
11.2017 - 12.2021
Patient Registration Representative
St. Vincent’s Family Health Center
08.2017 - 11.2017
ROI Technician, Contract
Ciox Health – Yale New Haven Hospital
06.2012 - 02.2017
A.S. - Business Administration
Gibbs College
B.S. - Human Services
University of Bridgeport