Miya McDonnell
Overview
2
2
years of professional experience
Work History
Front Desk/Customer Service
USC Hotel
10.2025 - Current
- Greeted guests and managed check-in and check-out processes to ensure smooth arrivals and departures.
- Delivered attentive service to customers in person and via phone, enhancing overall guest experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer service questions, phone calls, managed reservations, and communicated with other hotel staff departments.
- Ensured accuracy of guests' folios, processed charges for reservations and additional services, and finalized accounts at end of stay.
- Trained to provide prestigious service to many types of groups, such as high-profile USC VIPs, D1 sports teams, professors, etc.
Care Extender Internship Program
UCLA Health
09.2025 - Current
- Shadowed various healthcare professionals in their authentic work environment, such as doctors, nurses, PTs, neurologists, etc.
- 130+ hours volunteering and shadowing in both the Critical Care and Postpartum units.
- Maintained a clean and safe environment for patients and healthcare workers.
- Provided emotional support to patients and their families during difficult times.
- Assisted in feeding patients who needed help with meals.
- Assist with tasks such as restocking materials, answering patient call lights, making baby bassinets for new mothers, and observing procedures.
- Provide emotional support for visiting families and patients.
- Answered call lights promptly in order to meet patients' needs in a timely manner.
- Processed orders for medical supplies and lab equipment.
Cashier/Customer Service
City of Sacramento Aquatics
Sacramento, California
04.2024 - Current
- Processed payments for multiple programs at City of Sacramento Pools, including the busiest pool serving over 1000 customers daily.
- Addressed and resolved customer service complaints for several city pools, enhancing customer satisfaction both in-person and online.
- Prepared daily reports on cash receipts and payments for City records.
- Extensive training on 911 protocols, worked along side police, park rangers, and private security companies daily.
Education
USC UNDERGRAD - Health and Human Sciences Major, Health Care Studies Minor
USC
Los Angeles, CA12-2028
Certified Medical Assistant Program -
CAL REGIONAL PROGRAM
Sacramento, CA08-2026
IB Certificate Program -
INDERKUM HIGH SCHOOL
Sacramento, CA05-2025
Skills
- CPR Certified - AHA
- Customer Service
- Conflict resolution
- Healthcare communication
- Front desk operations
- Time Management
- Sales techniques
- Volunteering
Leadership Experience
- Mentor to several age ranges: Taught kindergartners cheer in 2024 (3 months) and taught 3rd graders science in 2025 (5 months).
- High school volleyball captain and competitive cheer national champion.
- Founded high school medical club + organized multiple blood drives.
- High school president for 2+ years.
- Volunteered 30+ hours at a non-profit equestrian center.
Locations
- Los Angeles, CA, 90089
- Sacramento, CA, 95835
Timeline
Front Desk/Customer Service
USC Hotel
10.2025 - Current
Care Extender Internship Program
UCLA Health
09.2025 - Current
Cashier/Customer Service
City of Sacramento Aquatics
04.2024 - Current
USC UNDERGRAD - Health and Human Sciences Major, Health Care Studies Minor
USC
Certified Medical Assistant Program -
CAL REGIONAL PROGRAM
IB Certificate Program -
INDERKUM HIGH SCHOOL