Bennett Hildebrand
Madison,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and very passionate.
Overview
5
5
years of professional experience
Work History
Front Desk/Customer Service
Missing Links Golf Course
06.2019 - Current
- Managed the front desk where customers would purchase tags for the golf course, mini golf, and buckets for the driving range, and also worked as customer support answering any in house questions and phone calls.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Landscape Worker
Grafton Property Services
06.2022 - 09.2022
- Maintained commercial and residential landscapes with comprehensive and diverse team.
- Maintained routine landscaping schedules to boost lawn health.
- Assisted with weekly project planning and crew scheduling.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Maintained grounds by trimming, weeding, and general clean-up.
- Landscaped yards by planting flowers, grass, trees, and bushes.
Busser
Flipside Restaurant
06.2019 - 04.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Trained new staff in bussing and cleaning procedures.
Pool Attendant
Grafton Family Aquatics Center
06.2018 - 09.2018
- Worked as a front desk/customer service worker surveying who entered and exited the premises, also answering phone calls or any in house questions.
- Worked as a concession stand worker, selling food and merchandise while also keeping everything clean.
- Checked side duty list for opening and closing procedures.
- Monitored access to entry and exit points to avoid congregating.
- Scanned main areas to monitor for any safety risks.
Education
Currently Enrolled As A Freshman - Kinesiology
University of Wisconsin - Madison
Madison, WI05.2027
High School Diploma -
Grafton High School
Grafton, WI06.2023
Skills
- Professionalism and Courtesy
- Organizational Skills
- Effective Communication
- Positive Attitude
- Problem Solving
- Decision Making
Timeline
Landscape Worker
Grafton Property Services
06.2022 - 09.2022
Front Desk/Customer Service
Missing Links Golf Course
06.2019 - Current
Busser
Flipside Restaurant
06.2019 - 04.2020
Pool Attendant
Grafton Family Aquatics Center
06.2018 - 09.2018
Currently Enrolled As A Freshman - Kinesiology
University of Wisconsin - Madison
High School Diploma -
Grafton High School
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