Rtraviyah Butler
Montgomery
Summary
Results-oriented customer service professional with a proven track record of delivering exceptional service across diverse industries. Skilled in effectively resolving customer inquiries, handling complaints, and providing prompt and efficient product and service information. Recognized for strong communication skills, problem-solving abilities, and a customer-centric approach. Demonstrates the ability to manage high-volume calls, foster positive relationships, and ensure customer satisfaction. Committed to continuous improvement and contributing to team success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front Desk/Customer Service
Massage Envy
- Collaborated with team members to perform a variety of duties, including announcing guests on the floor, assisting with department directions, shipping license plates, and receiving customer plates
- Delivered high-quality communication, customer support, and product representation for each client
- Resolved store and product-related complaints by providing effective solutions to customers
- Managed incoming customer calls promptly, ensuring high customer service and satisfaction
Team Lead
Smoothie King
10.2023 - 02.2024
- Improved team performance by training employees in new techniques and monitoring daily activities
- Protected team members by proactively observing work, identifying safety concerns, and immediately removing hazards
- Elevated team performance with expert training and mentoring of new associates
- Onboarded new hires and mentored each side-by-side to build a high-performing team
Customer Service/ Cashier
Khol's
09.2021 - 05.2022
- Communicated effectively with managers, supervisors, and other associates
- Participated in ongoing cross-training opportunities to become a better employee
- Assisted customers in locating needed products
- Tidied retail floor area, organizing shelves and racks
Customer Service Representative
Diversified Solutions
05.2020 - 08.2021
- Handled customer inquiries, payments, and service requests
- Managed customer calls efficiently in a fast-paced call center environment
- Anticipated needs and resolved problems to keep customers happy
- Documented, researched, and resolved customer service issues
- Contributed to team effort by meeting performance goals and assisting colleagues
- Maintained customer records by updating account information in the database
- Enhanced customer satisfaction with fast, knowledgeable service
Education
Bachelor of Arts (B.A.) - Marketing
Alabama State University
Montgomery, AL05.2026
Diploma - undefined
Mt. Zion High School
Jonesboro, GA05.2022
Skills
- Customer focus
- Effective communication
- Active listening
- Problem-solving
- Coaching and mentoring
Timeline
Team Lead
Smoothie King
10.2023 - 02.2024
Customer Service/ Cashier
Khol's
09.2021 - 05.2022
Customer Service Representative
Diversified Solutions
05.2020 - 08.2021
Front Desk/Customer Service
Massage Envy
Diploma - undefined
Mt. Zion High School
Bachelor of Arts (B.A.) - Marketing
Alabama State University
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