Miya Spencer
York,AL
Summary
- Compassionate Hospice Aide demonstrating exemplary skills in taking care of patients, moving individuals into comfortable positions and ensuring quality care. Meticulous professional knowledgeable in administering medication, preparing special meals and checking vitals. Ready to apply 8-year background to continue providing palliative care to wide range of patients.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Certified Home Hospice Aide
Aveanna Heathcare
Demopolis, AL
01.2021 - Current
- Comforted family members, offered attentive listening and high level of emotional support.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Positioned patients to provide comfort and promote better body alignment.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Customer Service Representative
Iqor
Meridian, MS
09.2020 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Patient Care Technician
Hill Hospital Of Sumter County
York, AL
08.2019 - 11.2020
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Certified Nursing Assistant
Sumter Health & Rehab Center
York, AL
08.2016 - 07.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Science - Healthcare Administration
Meridian Community College
Meridian, MS05.2016
Skills
- Family communication
- Stress management
- Adaptable approach
- Compassionate care
- Data Entry
- Consultative Sales
- Call Management
- Paperwork Processing
Timeline
Certified Home Hospice Aide
Aveanna Heathcare
01.2021 - Current
Customer Service Representative
Iqor
09.2020 - 12.2022
Patient Care Technician
Hill Hospital Of Sumter County
08.2019 - 11.2020
Certified Nursing Assistant
Sumter Health & Rehab Center
08.2016 - 07.2019
Associate of Science - Healthcare Administration
Meridian Community College