Summary
Overview
Work History
Education
Skills
Timeline
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Miyah Galbadores

Winston-Salem,NC

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking demonstrates great customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Guest Care Center Representative

Lowes Foods
Winston-Salem, NC
06.2024 - Current
  • - Processed customer Lowes Foods To Go orders and collected payment information.
  • - Work with store hosts and internal resources to facilitate guest satisfaction.
  • - Identified needs of customers promptly and efficiently.
  • Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
  • - Implemented customer retention strategies to minimize turnover and build loyalty.
  • - Daily Data Entry with Annual Shopping Subscriptions and personal shout out feedback surveys by guest.
  • - Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • - Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • - Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • - Ability to multitask on different PC monitors while using different software.
  • - Proficient in all Microsoft software and Mainframe IBM system

Membership and Guest Services Assistant Manager

YMCA
New York, NY
08.2021 - 11.2023
  • Responds to email inquiries and concerns within 24 hours
  • Created and managed budgets for travel, training and team building activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Exceeds with data entry with member information and resident information into AS400 system
  • Answers phone calls for each members request and checking voicemails within 24 hours
  • Regularly updates specific dates for camp, programs and promotions
  • Overseeing Audits for promotions or financial aid requests
  • Approving refunds
  • Overseeing program meetings for current group exercise classes, 8-week session programs, and any concerns about membership and guest rooms
  • Managed customer service inquiries and complaints in a timely manner.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Served as a liaison between staff members and senior management personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Analyzed business performance data and forecasted business results for upper management.
  • Completed inventory audits to identify losses and project demand.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.

Shift Supervisor

BJ's Wholesale Club
Brooklyn, NY
01.2021 - 08.2021
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Delegated tasks to employees and monitored activities and task completion.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Monitored staff performance to ensure quality standards were met.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Assisted customers with product selection when needed.

Cash Supervisor

Whole Foods supermarket
Brooklyn, NY
01.2020 - 01.2021
  • Assisted customers with check out procedures.
  • Cross selling products
  • Whole Foods prime shopper
  • Worked in different departments (customer service, seafood department, and grocery department)
  • Managed team leaders responsibilities such as team members time management and helped achieving established goals.
  • Provided support to other departments within the organization as needed.
  • Executed variety of transactions throughout day, including cash, credit and debit card transactions.
  • Managed the collection of customer payments on a timely basis.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Sales Associate

H&M
Syracuse, NY
11.2019 - 01.2020
  • Head Cashier
  • Completed day-to-day duties accurately and efficiently.
  • Provided recommendations to customers.
  • Assisting supervisors and management with training new hires.
  • Inventory management.
  • Managed financial transactions
  • Maintained store cleanliness.
  • Prepared merchandise and designing displays
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Assisted customers with product selection, sizing and styling.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

High school diploma -

Brooklyn Democracy academy
01.2019

Skills

  • Communication Skills
  • Retail Sales
  • Recruiting and Interviewing
  • Staff Development
  • Staff Management
  • Orientating and Training
  • Customer Relationship Management (CRM)
  • Store Management Experience
  • Customer Service
  • Retail management
  • Assistant Manager Experience
  • Supervising Experience
  • Front desk
  • Guest Services
  • Multi-line Phone Systems
  • Leadership
  • Organizational Skills
  • Employee Scheduling
  • Operations Management
  • Task Delegation
  • Product and Service Knowledge
  • Policy Administration
  • Customer Relations
  • Money Handling
  • Staff Supervision
  • Business Administration
  • Orientation and Training
  • Promotional Planning
  • Financial Management
  • Schedule Oversight
  • Retail Operations
  • Team Motivation
  • Microsoft Office Expertise
  • Recruiting and interviewing

Timeline

Guest Care Center Representative

Lowes Foods
06.2024 - Current

Membership and Guest Services Assistant Manager

YMCA
08.2021 - 11.2023

Shift Supervisor

BJ's Wholesale Club
01.2021 - 08.2021

Cash Supervisor

Whole Foods supermarket
01.2020 - 01.2021

Sales Associate

H&M
11.2019 - 01.2020

High school diploma -

Brooklyn Democracy academy

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Miyah Galbadores