MIYANDA LIDDELL
Grovetown,GA
Summary
Detail-oriented IT Support / Help Desk Specialist with hands-on experience providing Tier 1 technical support for hardware, software, and network issues in fast-paced and remote environments. Proven ability to troubleshoot Windows operating systems, manage user accounts, resolve support tickets within expected response and resolution timeframes, and deliver high-quality customer service. Strong communicator with experience in documentation, system maintenance, and user support, supported by industry-recognized certifications and foundational cloud and cybersecurity knowledge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist (Remote)
Olympia Smiles Dentistry
Grovetown, USA
12.2022 - Current
- Provide Tier 1 technical support for hardware, software, and network issues in a remote environment
- Build, configure, and maintain PCs, wireless networks, and peripheral devices
- Troubleshoot Windows OS issues and perform system upgrades
- Log, document, and resolve incidents following support procedures
- Perform routine maintenance, antivirus installation, and malware remediation
- Communicate technical information clearly to non-technical users
Help Desk Technician (Hybrid)
Russell Maynard Bode Family Practice
Olympia, USA
12.2019 - 12.2022
- Served as first point of contact for technical assistance
- Diagnosed and resolved hardware, software, and connectivity issues
- Installed and maintained computer systems and peripherals
- Escalated complex issues to higher-level support teams
- Documented incidents and resolutions accurately
- Trained users on technology and security best practices
Education
Certificate - Information Technology Specialist
MedCertify
09.2025
Help Desk Support Bootcamp -
11.2019
Skills
- Windows 10/11
- Tier 1 Support
- Desktop Support
- Troubleshooting
- PC Setup
- Printers
- Peripheral Devices
- Basic Networking
- Microsoft 365
- Microsoft Office
- Windows OS
- Password Resets
- Antivirus Installation
- Malware Removal
- Technical Documentation
- Customer Service
- Communication
- Time Management
Certification
- CompTIA Security+, 12/01/25
- CompTIA CySA+, 05/01/26
Cybersecurity Project
Cyber Home Lab – Cloud Login Monitoring & Threat Detection
- Built a cloud-based cybersecurity lab using Microsoft Azure to monitor authentication activity
- Reviewed login and security logs to identify suspicious sign-in behavior
- Conducted basic alert review and manual investigation
- Documented findings to simulate entry-level IT and SOC workflows, Developed foundational skills in log analysis, threat detection, and cloud security concepts
Timeline
Help Desk Support Specialist (Remote)
Olympia Smiles Dentistry
12.2022 - Current
Help Desk Technician (Hybrid)
Russell Maynard Bode Family Practice
12.2019 - 12.2022
Certificate - Information Technology Specialist
MedCertify