Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miyang (Summer) Zhang

Las Vegas,NV

Summary

Why me?

Extensive experience with luxury brands such as Bulgari, Burberry, and Rimowa, specializing in creating exceptional client experiences and fostering brand loyalty. Proven ability to deliver high-touch service and build lasting emotional connections through storytelling in jewelry and luxury goods.

Overview

9
9
years of professional experience

Work History

Client Advisor

Bulgari - LVMH
Las Vegas, NV
07.2024 - Current
  • Consistently exceed monthly sales targets through personalized luxury service, and deep product storytelling.
  • Accurately capture client data in the CRM for relationship-building and follow-up opportunities.
  • Independently manage daily operations, and communicate efficiently on maintenance or service needs.
    Demonstrated strong after-sales service, including repairs, which reinforced client loyalty and trust.
  • Identified client needs and provided tailored solutions.

Client Advisor

Burberry
Las Vegas, NV
01.2024 - 06.2024
  • Surpassed KPIs by developing new clientele through personalized outreach and brand education.
  • Utilized CRM tools to capture client insights, delivering tailored luxury experiences.
  • Promoted new collections and events, enhancing repeat business through effective clienteling.
  • Collaborated with team on in-store events and product launches, driving customer engagement.

Client Advisor

Rimowa - Lvmh
Las Vegas, MV
09.2022 - 01.2024
  • Led sales initiatives and guided team performance while enhancing client engagement through omni-channel strategies.
  • Delivered expert product knowledge and educated clients on heritage, and craftsmanship.
  • Oversaw warranty services and post-purchase follow-up, enhancing client satisfaction and retention.
  • Provided product knowledge to enhance customer experience.

Sales Supervisor

Fairway insurance agency
Houston, TX
05.2021 - 05.2022
  • Supervised sales team, ensuring compliance with company policies and procedures.
  • Advised clients on custom insurance policies using strong communication skills.
  • Established rapport quickly, converting leads into long-term clients through trust and clarity.

Operations Associate

SEE CANYON LLC
Las Vegas, NV
06.2016 - 04.2019
  • Provided exceptional customer service in-person and via phone.
  • Resolved guest concerns swiftly to maintain premium service standards.
  • Coordinated daily operations to optimize departmental workflow.

Education

Bachelor - Child Development

California State University, Los Angeles
Los Angeles, CA
09-2013

Associate - Child Development

El Camino College
Torrance, CA
06-2013

Skills

  • Fluent in English and Mandarin
  • Luxury retail sales and CRM
  • Clienteling and relationship management
  • Team collaboration and leadership
  • POS and cash handling
  • Verbal and written communication
  • Customer service and presentation

Timeline

Client Advisor

Bulgari - LVMH
07.2024 - Current

Client Advisor

Burberry
01.2024 - 06.2024

Client Advisor

Rimowa - Lvmh
09.2022 - 01.2024

Sales Supervisor

Fairway insurance agency
05.2021 - 05.2022

Operations Associate

SEE CANYON LLC
06.2016 - 04.2019

Bachelor - Child Development

California State University, Los Angeles

Associate - Child Development

El Camino College

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