Summary
Overview
Work History
Education
Skills
Timeline
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Miyonisty Hughes

Lancaster,SC

Summary

Dynamic and detail-oriented professional with a proven track record at Walmart, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and upselling techniques. Proficient in Microsoft Excel, demonstrating strong teamwork and dependability in fast-paced environments. Committed to delivering exceptional results and fostering positive relationships.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Walmart
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Warehouse Associate

Amazon
07.2025 - 07.2025
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.

Team Member

Bojangles'
01.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Cashier

Publix
06.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Lancaster High School
Lancaster, SC
05.2025

Skills

  • Packaging and labeling
  • Attention to detail
  • Problem-solving
  • Team collaboration
  • Clear communication
  • Punctual and dependable
  • Microsoft Excel
  • Basic mathematics

Timeline

Warehouse Associate

Amazon
07.2025 - 07.2025

Customer Service Representative

Walmart
11.2024 - Current

Team Member

Bojangles'
01.2023 - Current

Cashier

Publix
06.2022 - 01.2023

Lancaster High School

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Miyonisty Hughes