Brian Misutka
Lancaster,SC
Summary
Results-driven Director of Sales with expertise in sales strategy, customer experience, and CRM implementation. Achieved significant regional market expansion through impactful initiatives and strong relationship building.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Director of Sales
Swagelok North Carolina | East Tennessee
Matthews, North Carolina
01.2022 - Current
- Responsible for inside sales, outside sales, customer experience, and marketing
- Formulated impactful strategies for regional market expansion with sales team guidance.
- Enhanced marketing team capabilities, providing insights into market analysis and customer voice.
- Played key role in launching three-year strategic plan for 2025–2027 as part of leadership team.
- Implemented CRM solutions to effectively track sales activities and customer interactions.
- Oversaw the recruitment, selection, and onboarding of new sales staff.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Engineering & Services Manager
Swagelok North Carolina | East Tennessee
Matthews, North Carolina
01.2020 - 01.2022
- Owned and executed services strategy from 2020 to 2022.
- Grew the team from one to multiple through hires, onboarding, and development of new engineers.
- Discovered and executed services projects within multiple markets in tandem with key account managers.
- Grew capabilities in engineering to broaden and deepen our support for customers.
Custom Solutions Manager / Field Engineer
Swagelok North Carolina | East Tennessee
Matthews, North Carolina
08.2017 - 01.2020
- Responsible for shop associates' labor and resource planning to effectively meet customer timelines.
- Helped sell with account managers, and executed on delivery of simple and complex solutions.
- Enhanced capabilities, including electrical, to fulfill unique and market-specific requests.
- Adhered to quality standards and expectations through effective audit results, while improving process quality checks.
- Collaborated with other SSC's and Field Engineers to enhance and provide technical training to internal associates and customers
Field Engineer
Swagelok
Solon, OH
01.2015 - 08.2017
- Supported 12 Sales and Service Centers in the eastern part of the U.S.
- Trained sales teams and customers in technical fluid system products and applications.
- Executed system inspections to ensure adherence to safety standards.
- Collaborated with customers to troubleshoot and resolve technical issues effectively.
- Coordinated with sales teams to align project requirements and specifications.
- Participated in Internet of Things (IoT) customer survey "sprint" to collect data leading into electrical product development
Technical Service Engineer
Swagelok
Solon, Ohio
02.2013 - 01.2015
- Processed technical quotes and solved technical inquiries related to T&E products (tools and equipment).
- Supported the SAP transition with the service center repair process by learning and cross-training associates
- Troubleshot and created weld schedules for unique weld applications in the field.
Electrical Design Engineer
Swagelok
Highland Heights, OH
06.2009 - 02.2013
- Designed and laid out a circuit for an intrinsically safe pressure and temperature transducer (PTX).
- Supported in product health efforts, specific to the KEV heating regulator, to help reduce unplanned failures in the field.
- Compressed timeline for SMART products utilizing critical chain project management (CCPM) practices to launch ahead of schedule.
- Evaluated product performance through testing and validation processes.
Education
Bachelor of Science - Electrical Engineering
The Ohio State University
Columbus, OH06-2009
Skills
- Sales strategy
- Customer experience
- CRM implementation
- Market analysis
- Account management
- Relationship building
- Strategic planning
Affiliations
Volunteer Coach for baseball and football for 10+ years
Accomplishments
Swagelok Global Leadership Program Graduate, 2023
Certification
Sandler Bronze Certification - 2022
Timeline
Director of Sales
Swagelok North Carolina | East Tennessee
01.2022 - Current
Engineering & Services Manager
Swagelok North Carolina | East Tennessee
01.2020 - 01.2022
Custom Solutions Manager / Field Engineer
Swagelok North Carolina | East Tennessee
08.2017 - 01.2020
Field Engineer
Swagelok
01.2015 - 08.2017
Technical Service Engineer
Swagelok
02.2013 - 01.2015
Electrical Design Engineer
Swagelok
06.2009 - 02.2013
Bachelor of Science - Electrical Engineering
The Ohio State University