Miyoshi Jackson
Taylor,MI
Summary
Recruitment Coordinator with experience, excelling in data analysis and organizational skills to optimize processes and enhance team dynamics. Demonstrates a strong commitment to data integrity and efficient resolution of technical issues, underpinning effective IT support. Known for meticulous attention to detail and a proactive approach in developing job descriptions, evaluating resumes, and ensuring team cohesion through innovative event planning.
Overview
6
6
years of professional experience
Work History
Recruitment Coordinator
Pontoon Solutions
Remote
04.2022 - 04.2024
- Initiates requisitions and assists with facilitating appropriate approvals for requisitions
- Serve as point of contact and provide support for all technology issues
- Monitor productivity within the team
- Retrieve, transmit, and assess data reports to track the progress of job closures
- Track patterns in case management to aid in identifying solutions for resolving the problem
- Enters and tracks candidate data in Talent Link and runs standard reports as required
- Develop detailed job descriptions to accurately represent roles
- Evaluate and screen resumes and cover letters
- Participates in special projects and performs other duties as assigned
- Perform data research and entry for OneTen
- Maintained meticulous records in Talent Link, ensuring data integrity
- Reviewing inbound job applications in ATS,(completing initial calls with viable candidates and sending turndown emails to candidates that aren’t applicable
- Boosted team morale through innovative event planning, achieving higher team cohesion.
Customer Resolutions Specialist
DTE Energy
Detroit, MI
10.2021 - 04.2022
- Initiated and responded to customer inquiries related to various products and services
- Gathered and analyzed current and historical data from customer records to respond to service requests and inquires
- Followed-up with key contacts within Customer Care and other departments to assure timely resolution of complaints, inquiries and requests
- Conducted customer business within Michigan Public Service Commission rules and established guidelines
- Processed customer payments per established guidelines
- Manage Outlook email systems for efficient communication
- Provided appropriate solutions and alternatives to efficiently help the customer
- Provided technical assistance and troubleshooting with mobile app software.
Medical Assistant
Dr Priti Bhardwaj MD
Lincoln Park, MI
12.2020 - 10.2021
- Communicated clearly and positively with coworkers and management
- Answered multi-line phones
- Greeted patients and assisted them with any questions they may have
- Scheduled appointments and meetings
- Verified insurance
- Worked with EMR EClinical
- Worked International Statistical Classification of Diseases and Related Health Problems (ICD) nine and ten.
Loan Officer
One Main Financial Group
Canton, MI
11.2019 - 12.2020
- Answered Multi-lined phones
- Communicated clearly and positively with co-workers, management and customers
- Reviewed credit reports and performed skip tracing for collections purposes
- Analyzed loan application processes, identifying and implementing efficiency improvements
- Streamlined loan approval process, enhancing customer satisfaction & branch efficiency
- Enhanced loan clarity for customers by explaining terms & conditions
- Pioneered new negotiation strategies for delinquent accounts, improving repayment rates
- Ensured accuracy in loan documentation, expediting approval times
- Introduced optional insurance products, enriching customer choices and branch profitability.
Resident Assistant
Southwestern Michigan College
Dowagiac, MI
08.2018 - 05.2019
- Supervised people living in a residents hall in a college dorm facility
- Enforced college policies and rules
- Developed an inclusive community with over 100 residents, maximizing positive resident interactions
- Worked with other Co-Resident Assistants go create and execute creative programs for residents
- Collaborated with different campus department and clubs for different events, to get students out and aware of clubs
- Interviewed potential resident assistants for following school year
- Job performance led to receiving resident assistant of the month
- Invested in mentoring relationships with students
- Mediated conflict between residents.
Education
Associate's Degree - Business Administration
Southwestern Michigan College
Dowagiac, MI05.2024
Lean Six Sigma Yellow Belt -
06.2023
Skills
- Case Management
- IT Support
- Salesforce ATS
- Microsoft Outlook
- Multi-line Phone Systems
- HR Sourcing
- Talent Acquisition
- Loan Officer Experience
- Time Management
- Phone Etiquette
- Project scheduling
- Problem Solving
- Analytical Skills
- Teamwork
- Organizational Skills
- HIPAA
- Insurance Sales
- Attention to Detail
- Customer Service
- Data Integrity
- Data Analysis
- Customer Inquiry Response
- Results-Oriented
- Data Reports
References
- Jenna West, PONTOON SOLUTIONS, Jenna.west@pontoonsolutions.com, 9043494568
- Eva Boyd, COMCAST, Eva_Boyd@comcast.com, 3136225899
- Cydney Robinson, PONTOON SOLUTIONS, michellecyd16@gmail.com, 2692352154
- Jazmine Mahone, SNOW, jazmine.mahone@yahoo.com, 2699990857
Timeline
Recruitment Coordinator
Pontoon Solutions
04.2022 - 04.2024
Customer Resolutions Specialist
DTE Energy
10.2021 - 04.2022
Medical Assistant
Dr Priti Bhardwaj MD
12.2020 - 10.2021
Loan Officer
One Main Financial Group
11.2019 - 12.2020
Resident Assistant
Southwestern Michigan College
08.2018 - 05.2019
Associate's Degree - Business Administration
Southwestern Michigan College