Hi, I’m
Miyoshi Murphy
Shreveport,La.
Summary
Experienced Office Manager and Customer Service Representative with 27 years in fast-paced tax preparation and call center roles. Demonstrates excellent customer service skills and a strong track record in office management. Proficient in Yardi software for accounts payable and receivable, with adaptability to learn new systems like QuickBooks. Recognized for achieving high levels of operational efficiency and client satisfaction.
Overview
24
years of professional experience
Work History
Pines Roads LLC
Bookkeeper
04.2025 - 10.2025
Job overview
- Maintained and processed invoices, deposits, and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Reconciled and corrected issues with financial records.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
An Endless Love Home Care
Office Manager
05.2023 - 03.2025
Job overview
- Oversee staff, including participating in the hiring process
- Manage payroll, including time card processing and providing [biweekly] paychecks to staff members
- Send corporate communications, including [executive memos and changes to corporate policies]
- Serve as main office receptionist, including [answering phones, replying to general email inquiries, and greeting customers on arrival]
General Dynamics Informational Technology
Call Center Representative
11.2021 - 05.2023
Job overview
- Manage inbound sales inquiries related to products and promotions and quickly establish rapport with customers over the phone
- Regularly exceed targets related to call volume, sales conversion, and customer satisfaction by building relationships with clients
- Accurately respond to inbound phone calls using designated script, active listening skills, and extensive product knowledge to solve customer queries
- Consistently exceeded key performance indicator targets regarding call length, conversion rate, and customer satisfaction
Liberty Tax Services
Office Manager/Tax Preparer
01.2002 - 05.2021
Job overview
- Over 10 years of experience in office management and tax preparation
- Expertise in preparing individual and business tax returns for filing with federal and state agencies
- Experience with accounts payable and receivable, bookkeeping and payroll
- Skilled in using tax preparation software such as TurboTax and TaxAct
- Adept at handling customer inquiries and resolving customer service issues
- Excellent communication, interpersonal, and organizational skills
- Able to manage multiple projects and prioritize tasks efficiently
Education
University of PhoenixPhoenix, Arizona
Bachelors from Business
04.2023
University Overview
- Created and implemented processes and procedures to increase efficiency and effectiveness
- Built and maintained a network of key contacts within the industry to increase business opportunities
- Developed and executed successful business plans and strategies to increase market share and profitability
University of PhoenixPhoenix, Arizona
Associates from Accounting
12.2020
University Overview
- Excellent communication and interpersonal skills, able to effectively collaborate with crossfunctional teams
- Proficient in QuickBooks, SAP, Microsoft Office Suite, and other accounting software
- Experienced in managing accounting staff and providing guidance to ensure compliance with all regulations and laws
Skills
- Clerical
- Customer and Personal Services
- Time Management
- Mathematics
- Active Listening
- Administrative and Management
- Management of Personnel Resources
- A/P and A/R
- Tax document preparation
- General ledger maintenance
Timeline
Bookkeeper
Pines Roads LLC
04.2025 - 10.2025
Office Manager
An Endless Love Home Care
05.2023 - 03.2025
Call Center Representative
General Dynamics Informational Technology
11.2021 - 05.2023
Office Manager/Tax Preparer
Liberty Tax Services
01.2002 - 05.2021
University of Phoenix
Bachelors from Business
University of Phoenix
Associates from Accounting