Miyoshi U. Bolton

• Perform quality control checks and manage staffing levels
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems
• Coordinate and interact with outside Emergency Management agencies and organizations
• Providing guidance and direction to subordinates, including setting, monitoring and evaluating performance standards
• Encouraging and building mutual trust, respect, and cooperation among team members.

· Perform quality control checks and manage staffing levels

· Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems

· Coordinate and interact with outside Emergency Management agencies and organizations

· Providing guidance and direction to subordinates, including setting, monitoring and evaluating performance standards

· Encouraging and building mutual trust, respect, and cooperation among team members.

· Facilitation shift training

· Evaluate, assess, and document new and existing employees assigned to shift

· Provides one-on-one sessions with employees to discuss both the correct processes followed and

· the areas of opportunity for improvement.

· Review phone and radio traffic for any amendments to the CAD

· Analyzes employee performance data and develops methods for improvement processes.

· Prepares statistical analyses to measure the productivity, response time, and accuracy of 911call activity.

· Completes special projects as required, and all other special emphasis duties as assigned.

· Compile, organize, prepare, and maintain an assortment of records, reports, and information in an effective manner

· Communicate effectively and tactfully with other supervisors, employees, members of the public, executive staff, emergency responders and other agency staff members

· Remain abreast of changes in policies, methods, operations, equipment, systems, and procedures that may develop in the course of work

· Capable of working under some degree of stress

· Demonstrates ability to work independently and creatively

· Conduct one feedback session quarterly with each employee to provide coaching, mentoring, discuss performance, and quality assurance / quality improvement results for improvement.

· Implement a minimum of three team building activities for your assigned team to include one health & wellness initiative

· Attend a minimum of 16 hours of training for professional growth and complete all DOA Core classes with no more than 2 excused absences for both external training and DOA sponsored training.

· Actively participate in monthly team meetings and provide feedback with feasible solutions throughout the fiscal year

• Perform quality control checks and manage staffing levels
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems
• Coordinate and interact with outside Emergency Management agencies and organizations
• Providing guidance and direction to subordinates, including setting, monitoring, and evaluating performance standards
• Encouraging and building mutual trust, respect, and cooperation among team members.

· Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others

· Assists in developing the Emergency Medical Dispatch Program annual budget

· Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

· Perform quality control checks and manage staffing levels

· Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems

· Coordinate and interact with outside Emergency Management agencies and organizations

· Providing guidance and direction to subordinates, including setting, monitoring and evaluating performance standards

· Evaluate, assess, and document new and existing employees assigned to shift

· Provides one-on-one sessions with employees to discuss both the correct processes followed and the areas of opportunity for improvement.

· Review phone and radio traffic for any amendments to the CAD

· Analyzes employee performance data and develops methods for improvement processes.

· Prepares statistical analyses to measure the productivity, response time, and accuracy of 911call activity.

· Completes special projects as required, and all other special emphasis duties as assigned.

· Compile, organize, prepare, and maintain an assortment of records, reports, and information in an effective manner

· Communicate effectively and tactfully with other supervisors, employees, members of the public, executive staff, emergency responders and other agency staff members

· Remain abreast of changes in policies, methods, operations, equipment, systems, and procedures that may develop in the course of work

· Demonstrates ability to work independently and creatively

· Conduct one feedback session quarterly with each employee to provide coaching, mentoring, discuss performance, and quality assurance / quality improvement results for improvement.

· Implement a minimum of three team building activities for your assigned team to include one health & wellness initiative

• Performance & development planning for employees
• Attend meetings, conferences, and workshops relates to the job to learn new information and to develop working relationships
• Developing and maintaining constructive and cooperative working relationships with internal and external personnel
• Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics
• Scheduling events, programs, and activities, as well as the work of others.

• Complete routine evaluations and develop performance plans
• Review medical calls for quality assurance
• Carry and monitor company issued phone and remain in an on-call status
• Make notifications to command staff and appropriate personnel based on incident type
• Coordinate and interact with outside agencies and organizations
• Key accomplishment: Developed an awards program for exemplary employees to receive recognition for exceptional work performance.

• Trained, monitored, and evaluated new employees
• Performed supervisory duties in the absence of a supervisor
• Completed police reports via telephone from victims of minor property damage or theft
• Adhered to mandates set by governing bodies such as CALEA, GCIC, & FCC
• Attended community meetings to educate the public on the E911 system

• Processed and prioritized incoming emergency and non-emergency calls
• Identified needs of citizens and routed citizens to the appropriate service provider
• Dispatched officers to calls for service
• Managed pending calls for service, and prioritized based on level of urgency
• Performed wanted and stolen checks and criminal history reports on GCIC