Mizhgona Usmonova
Lake Ridge,VA
Summary
Dynamic and detail-oriented housekeeping professional with extensive experience at Hilton L'Enfant Plaza. Proven ability in inventory control and guest service, ensuring exceptional room readiness and satisfaction. Adept at multitasking and collaborating with team members to uphold corporate standards, consistently enhancing guest experiences through effective communication and proactive problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Hilton L'Enfant Plaza
Washington, District of Columbia
04.2023 - 02.2024
- Cleaned and sanitized guest rooms following established protocols and standards.
- Replenished supplies and linens to ensure guest comfort and satisfaction.
- Inspected rooms for maintenance issues and reported to management promptly.
- Organized cleaning carts with necessary tools for efficient room servicing.
- Responded to guest requests for additional amenities or services promptly.
- Communicated effectively with team members about daily assignments and task progress.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Room Attendant
Moxy Hotel
Washington, DC
06.2022 - 03.2023
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Delivered extra linens, paper products and toiletries to guests.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Cleaned and returned vacant rooms to occupant-ready status.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Communicated with customers about requests for additional supplies or cleaning services.
- Reported damage or theft of hotel property to management.
Housekeeping Attendant
Melrose Hotel
Washington, DC
12.2018 - 06.2021
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Replenished each guest room with water glasses, toiletries and paper products.
- Managed linen cart by keeping neat and organized.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Education
High School Diploma -
Ghafurov Gymnasium
Khujand07.2013
Skills
- Corporate Vision and Values
- Corporate Standards
- Guest Room Confidentiality
- Inventory Control
- Cart Stocking and Organization
- Detail-Oriented
- Team Support and Collaboration
- Verbal and Written Communication
- Multitasking and Prioritizing
- Guest Service and Support
Certification
- Certified dressmaker, dress designer.
Languages
Persian
Native/ Bilingual
English
Professional
Russian
Professional
Timeline
Housekeeping Room Attendant
Hilton L'Enfant Plaza
04.2023 - 02.2024
Room Attendant
Moxy Hotel
06.2022 - 03.2023
Housekeeping Attendant
Melrose Hotel
12.2018 - 06.2021
High School Diploma -
Ghafurov Gymnasium
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