Melissa Jacocks
Chapin,SC
Summary
Dynamic professional with a proven track record in lead generation at Quality Life Solutions and collections at SC Student Loan Corporation. Skilled in verbal communication and outbound calling, I excel at enhancing customer engagement and streamlining processes, achieving significant improvements in response times and recovery rates.
Overview
33
33
years of professional experience
Work History
Lead Generator
Quality Life Solutions
09.2025 - Current
- Conducted market research to identify potential leads and target demographics.
Delivery Driver
Tarrytown Expocare Pharmacy
02.2022 - 06.2025
- Delivered packages efficiently to designated locations, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicle while adhering to safety regulations and traffic laws.
- Maintained accurate records of deliveries and pick-ups, ensuring accountability and traceability.
- Communicated effectively with customers regarding delivery status and addressed inquiries professionally.
Collections Specialist
SC Student Loan Corporation
03.1993 - 02.1996
- Managed collection processes for defaulted student loans, ensuring compliance with federal regulations.
- Developed and implemented effective communication strategies to enhance customer engagement and payment recovery.
- Conducted detailed account analyses to identify discrepancies and resolve issues efficiently.
- Streamlined collections workflows, improving response times and overall efficiency in debt recovery operations.
Education
High School Diploma -
Columbia High School
Columbia, SC06-1985
Skills
- Telephone and email etiquette
- Verbal and written communication
- Outbound calling
- Appointment scheduling
Timeline
Lead Generator
Quality Life Solutions
09.2025 - Current
Delivery Driver
Tarrytown Expocare Pharmacy
02.2022 - 06.2025
Collections Specialist
SC Student Loan Corporation
03.1993 - 02.1996
High School Diploma -
Columbia High School