Mattson Oliva
Lincoln,NE
Summary
Adept Phlebotomist and Supervisor with a proven track record at Nebraska Community Blood Bank and Legacy Retirement Communities, enhancing patient care and team productivity. Mastered venipuncture and fostered teamwork, significantly reducing wait times and improving customer satisfaction. Demonstrates exceptional communication and specimen handling skills, ensuring accuracy and efficiency in fast-paced environments.
Care-focused Phlebotomist bringing 8 month background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Phlebotomist
Nebraska Community Blood Bank
06.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Verified patients' identification for proper sample collection.
- Developed and implemented strategies to improve phlebotomy processes.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Exhibited strong organizational skills in scheduling appointments, preparing equipment, and tracking supplies inventory for mobile phlebotomy operations.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Supervisor/Kitchen Prep Cook
Legacy Retirement Communities
09.2022 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Educated staff on organizational mission and goals to help employees achieve success.
- Demonstrated adaptability in learning new cooking methods and techniques, staying current with industry trends for continuous improvement.
- Trained and assisted new kitchen staff members.
- Maintained food safety and sanitation standards.
Education
High School Diploma -
Lincoln High School
Lincoln, NE05-2023
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Patient support
- Recording data
- Hemoglobin testing
- Personal protective equipment usage
- Medical terminology
- Communication
- Blood collection
- Donor screening
- Therapeutic phlebotomy
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Phlebotomy technician (PT)
Certification
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
Timeline
Phlebotomist
Nebraska Community Blood Bank
06.2024 - Current
Supervisor/Kitchen Prep Cook
Legacy Retirement Communities
09.2022 - 06.2024
High School Diploma -
Lincoln High School
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