Melanie Modderman
Albert,MN
Summary
Skilled and motivated professional offering proficiency in 10-key and data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Detail-oriented with experience in customer service, data entry and office management. History of exceptional performance planning production schedules, problem-solving and communicating department goals. Quickly adapts to stressful situations.
Overview
22
22
years of professional experience
Work History
Certified Massage Therapist, Owner
Melanie's Massage And Bodywork, LLC
2017.04 - Current
- Assists in promotion of health and wellness benefits to clients receiving massage therapy on a regular basis.
- Creates excellent member/guest experience through friendly and helpful attitude.
- Continually develop and refine personalized treatment plans for each client.
- As business owner, perform additional administration duties; sustain 4.9 average rating reviews.
- Additional experience in AromaTouch, GuaSha and Cupping therapies.
Seasonal Remote Data Entry Clerk
Agilis
2022.11 - 2023.01
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately
Certified Massage Therapist/Front Office Support
Dow Chiropractic Natural Health Clinic
2009.06 - 2017.03
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Assisted in monthly billing and collections
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided treatment for medical conditions and injuries through therapeutic massage.
Certified Massage Therapist
TouchWorks Massage
2007.09 - 2009.06
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
Team Lead - Data Entry
Agilis
2005.09 - 2008.01
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Daily Deposits
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Insurance Billing Clerk
Judd Chiropractic
2002.03 - 2004.08
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Submitted all patient appointments to insurance
Education
Certified Massage Therapist - Massage Therapy
Minnesota School of Business
Rochester, MN09.2007
Skills
- Administrative Procedures
- Sales and Marketing
- QuickBooks
- Online Scheduling
- Inbound Phone Call Management
- Accuracy and Attention to Detail
- Customer Service-Oriented
- Resourceful
- Proficient in 10-key, Word & Excel
- Billing
- Fast Typing Speed
- Multi-line phone proficiency
- Administrative Support
- Invoice Processing
- Maintains confidentiality
Timeline
Seasonal Remote Data Entry Clerk
Agilis
2022.11 - 2023.01
Certified Massage Therapist, Owner
Melanie's Massage And Bodywork, LLC
2017.04 - Current
Certified Massage Therapist/Front Office Support
Dow Chiropractic Natural Health Clinic
2009.06 - 2017.03
Certified Massage Therapist
TouchWorks Massage
2007.09 - 2009.06
Team Lead - Data Entry
Agilis
2005.09 - 2008.01
Insurance Billing Clerk
Judd Chiropractic
2002.03 - 2004.08
Certified Massage Therapist - Massage Therapy
Minnesota School of Business
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