Melanie Modderman
Albert,MN
Summary
Skilled and motivated professional offering proficiency in 10-key and data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Detail-oriented with experience in customer service, data entry and office management. History of exceptional performance planning production schedules, problem-solving and communicating department goals. Quickly adapts to stressful situations.
Overview
22
22
years of professional experience
Work History
Certified Massage Therapist, Owner
Melanie's Massage And Bodywork, LLC
Owatonna, MN
04.2017 - Current
- Assists in promotion of health and wellness benefits to clients receiving massage therapy on a regular basis.
- Creates excellent member/guest experience through friendly and helpful attitude.
- Continually develop and refine personalized treatment plans for each client.
- As business owner, perform additional administration duties; sustain 4.9 average rating reviews.
- Additional experience in AromaTouch, GuaSha and Cupping therapies.
Seasonal Remote Data Entry Clerk
Agilis
Albert Lea, MN
11.2022 - 01.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately
Certified Massage Therapist/Front Office Support
Dow Chiropractic Natural Health Clinic
Owatonna, MN
06.2009 - 03.2017
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Assisted in monthly billing and collections
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided treatment for medical conditions and injuries through therapeutic massage.
Certified Massage Therapist
TouchWorks Massage
Albert Lea, MN
09.2007 - 06.2009
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
Team Lead - Data Entry
Agilis
Albert Lea, MN
09.2005 - 01.2008
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Daily Deposits
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Insurance Billing Clerk
Judd Chiropractic
Albert Lea, MN
03.2002 - 08.2004
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Submitted all patient appointments to insurance
Education
Certified Massage Therapist - Massage Therapy
Minnesota School of Business
Rochester, MN09.2007
Skills
- Administrative Procedures
- Sales and Marketing
- QuickBooks
- Online Scheduling
- Inbound Phone Call Management
- Accuracy and Attention to Detail
- Customer Service-Oriented
- Resourceful
- Proficient in 10-key, Word & Excel
- Billing
- Fast Typing Speed
- Multi-line phone proficiency
- Administrative Support
- Invoice Processing
- Maintains confidentiality
Timeline
Seasonal Remote Data Entry Clerk
Agilis
11.2022 - 01.2023
Certified Massage Therapist, Owner
Melanie's Massage And Bodywork, LLC
04.2017 - Current
Certified Massage Therapist/Front Office Support
Dow Chiropractic Natural Health Clinic
06.2009 - 03.2017
Certified Massage Therapist
TouchWorks Massage
09.2007 - 06.2009
Team Lead - Data Entry
Agilis
09.2005 - 01.2008
Insurance Billing Clerk
Judd Chiropractic
03.2002 - 08.2004
Certified Massage Therapist - Massage Therapy
Minnesota School of Business