Martin Naponelli Jr.
Lakewood,CA
Summary
- Results-driven retail management professional determined to exceed company sales goals.
- High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets.
- Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Store Manager
Lids Sports Group
Cerritos, CA
03.2024 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Lids Sports Group
Carson, CA
02.2023 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Lids Sports Group
Cerritos, CA
10.2019 - 02.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Ice Cream Specialist
Coldstone Creamy
Buena Park, CA
04.2017 - 01.2020
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Operated cash register, taking payments and issuing customer receipts.
- Offered samples of new ice cream flavors to customers.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
Shipping and Receiving Manager
Systech Synergy
Torrance, CA
07.2015 - 06.2016
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
Crew Member
Chipotle
Cerritos, CA
10.2014 - 02.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Boba Barista
Honeyboba
Gardena, CA
08.2013 - 12.2013
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
No Degree - Computer Engineering
Long Beach City College
Long Beach, CAHigh School Diploma -
Artesia High School
Lakewood, CA06.2013
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Team Leadership
- Friendly and Positive
Timeline
Store Manager
Lids Sports Group
03.2024 - 05.2024
Store Manager
Lids Sports Group
02.2023 - 03.2024
Assistant Store Manager
Lids Sports Group
10.2019 - 02.2023
Ice Cream Specialist
Coldstone Creamy
04.2017 - 01.2020
Shipping and Receiving Manager
Systech Synergy
07.2015 - 06.2016
Crew Member
Chipotle
10.2014 - 02.2015
Boba Barista
Honeyboba
08.2013 - 12.2013
No Degree - Computer Engineering
Long Beach City College
High School Diploma -
Artesia High School