M. Katja Sarain
Temecula,CA
Summary
Driven professional with a robust background in Operations Management and Strategic Planning, honed through roles such as Manager/Administrator at PURE Cupcakes. Excelled in enhancing business operations, achieving significant productivity improvements, and employing complex problem-solving skills. Demonstrated expertise in Performance Management and Business Development, leading to operational excellence and profitability.
Overview
13
13
years of professional experience
Work History
Calculus Tutor
Self
Temecula, CA
08.2023 - Current
- Taught students study skills necessary for academic success.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Developed and maintained individualized skill-appropriate lesson plans.
- Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.
- Utilized diverse teaching strategies and resources to help students better understand math concepts.
Manager/Administrator - Business Operations
PURE Cupcakes
Del Mar, CA
08.2011 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Internship Student
Lambda Archives
San Diego, CA
09.2019 - 12.2019
- Sorted, organized, and maintained files.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
Education
Bachelor of Arts - Women's Studies
San Diego State University
San Diego, CA12.2019
Skills
- Operations Management
- Marketing
- Strategic Planning
- Performance Management
- Expense Tracking
- Business Administration
- Financial Management
- Business Development
- Time Management
- Negotiation
- Complex Problem-Solving
- Product Management
Timeline
Calculus Tutor
Self
08.2023 - Current
Internship Student
Lambda Archives
09.2019 - 12.2019
Manager/Administrator - Business Operations
PURE Cupcakes
08.2011 - Current
Bachelor of Arts - Women's Studies
San Diego State University