Years of excellent customer experience
M'Kayla Tench
Hutchins,TX
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
Work History
Special Needs Bus Monitor/Dispatcher Office Assistant
Mesquite ISD
08.2023 - Current
- Monitors environmental factors such as temperature control within bus, ensuring comfortable and safe atmosphere for all passengers.
- Supports emergency preparedness efforts by participating in drills and maintaining knowledge of emergency procedures.
- Implements individualized behavior management plans for each student as needed, reducing incidents of disruptive conduct while on bus.
- Informs substitute and newly assigned drivers of routes and directions to maintain timely schedule.
- Helps load and unload disabled and non-ambulatory passengers.
- Monitors 10 students daily
- Follows detailed directions from management to complete daily paperwork and computer data entry.
- Operates lift and secured wheelchair to maximize student safety and stability.
- Maintains accurate records of student attendance and incident reports, contributing to well-organized system for tracking student performance.
- Demonstrates flexibility by adapting to changes in routes or schedules as needed, prioritizing needs of special needs students throughout their transportation experience.
- Informs substitute and newly assigned drivers of routes and directions to maintain timely schedule.
- Processes orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
Team Member
Shake Shack
08.2021 - 03.2022
- Maintained strong excellent customer service, performed duties at highest level, implemented all training strategies to perform job at company highest expectations
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Processed customer payments and balanced cash drawers.
- Trained new 2-3 employees week by demonstrating tasks and coaching during daily activities.
- Reconciled receipt totals, cash and credit payments to address shortages.
Team Member
IBM-Paid Summer Internship
06.2021 - 07.2021
- Planned graphic designs for gaming, worked in groups on different designing, learned how to work with different nationalities
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Utilized problem-solving skills to overcome obstacles encountered during projects while maintaining professionalism under pressure.
- Managed 2 to 3 projects weekly
Cashier
McDonalds
04.2021 - 06.2021
- Maintained excellent customers while serving food
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Developed strong rapport with regular customers, fostering welcoming environment that encouraged return visits.
- Maintained strong knowledge of current promotions and store policies to effectively answer customer questions or concerns.
- Resolved 5 to 10 complaints daily
Team Member
Hawaiian Falls
06.2020 - 09.2020
- Maintained strong excellent customer service.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Gathered, organized and input information into digital database.
- Assisted with inventory counts and stocking of merchandise.
- Learned how to work in groups of 15 individuals
Education
Some College (No Degree) - Science
Dallas Community College
Mesquite, TXHigh School Diploma -
Lincoln High School
Dallas, TX05.2022
Skills
- Cultural Sensitivity
- Safety awareness
- Emergency Response Procedures
- Behavior management techniques
- Excellent Customer Service
- Strong Interpersonal Skills
- Data Entry
- Patience and Tolerance
- Retail
- Microsoft Office
- Time Management
- Relationship Building
References
Reference upon request
Timeline
Special Needs Bus Monitor/Dispatcher Office Assistant
Mesquite ISD
08.2023 - Current
Team Member
Shake Shack
08.2021 - 03.2022
Team Member
IBM-Paid Summer Internship
06.2021 - 07.2021
Cashier
McDonalds
04.2021 - 06.2021
Team Member
Hawaiian Falls
06.2020 - 09.2020
Some College (No Degree) - Science
Dallas Community College
High School Diploma -
Lincoln High School