Summary
Overview
Work History
Education
Skills
Exercise
Languages
Timeline
Generic

Christian Heredia

Bell Gardens,CA

Summary

Attentive Dispatcher dedicated to providing reliable support and sound organization strategies for call coordination. Well-versed in telephone and two-way radio communication for relaying quick messages, work orders and field instructions. Skilled at recording and organizing incident reports and caller requests for easy reference. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

11
11
years of professional experience

Work History

Billing Assistant/Dispatcher Office Assistant

UNIVERSAL WAREHOUSE CO.
Compton, CA
05.2017 - 06.2022
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 40 daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Went tbd days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Directed dispatching, routing and tracking of several fleet vehicles.

Dispatcher

Temco Logistics
Carson, CA
11.2014 - 04.2017
  • Directed dispatching, routing and tracking of [Number] fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

Dispatcher

Endless Express
Bell Gardens, CA
09.2011 - 10.2014
  • Directed dispatching, routing and tracking of [Number] fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.

Education

Associate of Arts -

East Los Angeles College
Monterey Park, CA
06.2019

High School Diploma -

Bell Senior High School
Bell, CA
06.2001

Skills

  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Customer Account Management
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Oracle E-Business Suite Financials
  • Cultural Sensitivity
  • PCI (Payment Card Industry)
  • Report Preparation
  • Microsoft Office
  • Adobe Systems Adobe Creative Cloud
  • Time Management
  • Microsoft Windows
  • Microsoft Excel
  • Tracking Systems
  • Customer Service
  • Computer-Aided Dispatch Software

Exercise

Take longs walks at the beach, it relaxes me






Languages

English
Full Professional

Timeline

Billing Assistant/Dispatcher Office Assistant

UNIVERSAL WAREHOUSE CO.
05.2017 - 06.2022

Dispatcher

Temco Logistics
11.2014 - 04.2017

Dispatcher

Endless Express
09.2011 - 10.2014

Associate of Arts -

East Los Angeles College

High School Diploma -

Bell Senior High School

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Christian Heredia