Summary
Overview
Work History
Education
Skills
Associate of the Month
Timeline
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Myia Khan

St. Croix

Summary

Energetic professional proudly certified in customer service. Known for strong leadership, effective problem-solving, and excellent communication skills. Poised and reliable with experience in phone etiquette and guest relations. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences. Ready for the next great position with Cruzan Rum as a top-notch Tour Guide.

Overview

18
18
years of professional experience

Work History

Lead Stylist

The Melanin Beauty Bar
09.2020 - 12.2024
  • Streamlined appointment scheduling with efficient booking processes, resulting in reduced wait times for clients.
  • Assisted management in inventory control, monitoring stock levels of salon products and ordering necessary supplies when needed.
  • Maintained a clean and organized work station, adhering to strict sanitation guidelines for the safety of clients and staff members.
  • Developed long-lasting relationships with clientele through exceptional customer service and attention to detail.
  • Managed social media accounts for the salon, showcasing stylist''s work while engaging with current and prospective clients.
  • Increased salon revenue by upselling products and services tailored to clients'' preferences.

Front Desk Receptionist

Palihouse Miami Beach
01.2019 - 06.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Guest Service Representative

ConAgra Frozen Foods
01.2018 - 08.2019
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Pre-arrival Coordinator

Starwood Vacation Ownership
03.2010 - 08.2013
  • Maintained exacting standards of quality and performance.
  • Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
  • Streamlined check-in processes for improved guest experiences upon arrival.
  • Coordinated special events, ensuring seamless execution and memorable occasions for guests.
  • Created personalized itineraries for VIP clients, ensuring exceptional experiences tailored to their specific interests and needs.

Guest Experience Representative

Gaylord Palms Resort & Convention Center
01.2007 - 03.2008
  • Assisted guests with special requests, ensuring a personalized and memorable stay.
  • Contributed to revenue growth by upselling room upgrades, packages, and additional services when appropriate.
  • Leveraged interpersonal skills in establishing rapport with diverse clientele from different cultural backgrounds.
  • Collaborated with housekeeping staff to maintain clean, comfortable, and well-stocked rooms.
  • Trained new Guest Experience Representatives to uphold company standards in customer service excellence.

Education

High School Diploma -

Cypress Creek High School
Orlando
05-2007

Skills

  • Client consultation
  • Salon management
  • Social media promotion
  • Excellent customer service

Associate of the Month

Repeat recipient of Associate of the Month along with numerous other monthly team member award nominations.

Timeline

Lead Stylist

The Melanin Beauty Bar
09.2020 - 12.2024

Front Desk Receptionist

Palihouse Miami Beach
01.2019 - 06.2020

Guest Service Representative

ConAgra Frozen Foods
01.2018 - 08.2019

Pre-arrival Coordinator

Starwood Vacation Ownership
03.2010 - 08.2013

Guest Experience Representative

Gaylord Palms Resort & Convention Center
01.2007 - 03.2008

High School Diploma -

Cypress Creek High School

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Myia Khan