Microsoft Excel and PowerPoint
ML Chaplin
Communications Professional
Clifton Park,NY
Summary
Multifaceted Marketing Manager with strong marketing technology background and expertise in multiple industries. Designed and implemented multiple lucrative marketing campaigns in previous year. Superb communications skills and knowledge of marketing metrics enabled achievement of desired results.
Overview
43
43
years of professional experience
12
12
years of post-secondary education
Work History
Program Management and Planning
St. George's Church And Red Cross
Clifton Park, NY
10.2020 - 08.2022
- Organized and managed events and projects for two local charities.
- Resolved problems, improved measurable operations by 16%.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Meeting Logistics Planner
AGRiP
Latham, NY
07.2018 - 10.2020
- Managed system support functions to set priorities and service levels expectations.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling..
- Verified accurate account invoicing through collaboration with accounting department.
- Liaised between venue personnel and members to facilitate account and operational needs for 1200+ attendees.
Provider Relations Manager
Adirondack Oral And Maxillofacial Surgery
Clifton Park, NY
03.2015 - 07.2018
- Fostered strong, positive relationships with 600+ providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
- Managed provider relations by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Established performance goals for employees and provided feedback on methods for reaching those milestones
Photographer and Media Producer
Self Employed
Clifton Park, NY
08.2003 - 04.2015
- Developed business to catalog and celebrate events and development of preschool-aged children.
- Creator of innovative print and digital productions for 100+ customer base.
Claims Adjudicator
Empire BCBS
Albany, New York
07.1995 - 05.1998
- Investigated high volume of insurance claims to determine validity and coverage eligibility.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Spearheaded employee development initiatives to increase productivity.
Regional Marketing Coordinator
Promotional Advertising
Saco, ME
04.1993 - 11.2013
- Continually maintained and improved company's reputation and positive image in markets served.
- Managed 50+ talent recruitment, training, and scheduling
- Met deadlines, exceeding expectations and effectively rolling out marketing campaigns.
Education
Bachelor of Arts - Communication
University of Maine
Orono, ME 09.1983 - 05.1995
Skills
Critical and Strategic Thinking
Staff Management
Branding
Campaign Planning and Management
Project Management
Team Collaboration
Growth Planning
Presentation Skills
HIPAA
Digital Marketing and Social Media
Marketing and promotions
Software
Social Media Management Software
Data Analytics
Digital Marketing Tools
CRM / NetSuite and Salesforce
Mario Kart
Timeline
Program Management and Planning
St. George's Church And Red Cross
10.2020 - 08.2022
Meeting Logistics Planner
AGRiP
07.2018 - 10.2020
Provider Relations Manager
Adirondack Oral And Maxillofacial Surgery
03.2015 - 07.2018
Photographer and Media Producer
Self Employed
08.2003 - 04.2015
Claims Adjudicator
Empire BCBS
07.1995 - 05.1998
Regional Marketing Coordinator
Promotional Advertising
04.1993 - 11.2013
Bachelor of Arts - Communication
University of Maine
09.1983 - 05.1995