Summary
Overview
Work History
Education
Skills
Software
Timeline
SeniorSoftwareEngineer

ML Chaplin

Communications Professional
Clifton Park,NY

Summary

Multifaceted Marketing Manager with strong marketing technology background and expertise in multiple industries. Designed and implemented multiple lucrative marketing campaigns in previous year. Superb communications skills and knowledge of marketing metrics enabled achievement of desired results.

Overview

43
43
years of professional experience
12
12
years of post-secondary education

Work History

Program Management and Planning

St. George's Church And Red Cross
Clifton Park, NY
10.2020 - 08.2022
  • Organized and managed events and projects for two local charities.
  • Resolved problems, improved measurable operations by 16%.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement

Meeting Logistics Planner

AGRiP
Latham, NY
07.2018 - 10.2020
  • Managed system support functions to set priorities and service levels expectations.
  • Collaborated with new and established vendors to negotiate optimal pricing and scheduling..
  • Verified accurate account invoicing through collaboration with accounting department.
  • Liaised between venue personnel and members to facilitate account and operational needs for 1200+ attendees.

Provider Relations Manager

Adirondack Oral And Maxillofacial Surgery
Clifton Park, NY
03.2015 - 07.2018
  • Fostered strong, positive relationships with 600+ providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
  • Managed provider relations by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones

Photographer and Media Producer

Self Employed
Clifton Park, NY
08.2003 - 04.2015
  • Developed business to catalog and celebrate events and development of preschool-aged children.
  • Creator of innovative print and digital productions for 100+ customer base.

Claims Adjudicator

Empire BCBS
Albany, New York
07.1995 - 05.1998
  • Investigated high volume of insurance claims to determine validity and coverage eligibility.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Spearheaded employee development initiatives to increase productivity.

Regional Marketing Coordinator

Promotional Advertising
Saco, ME
04.1993 - 11.2013
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Managed 50+ talent recruitment, training, and scheduling
  • Met deadlines, exceeding expectations and effectively rolling out marketing campaigns.

Education

Bachelor of Arts - Communication

University of Maine
Orono, ME
09.1983 - 05.1995

Skills

Critical and Strategic Thinking

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Software

Microsoft Excel and PowerPoint

Social Media Management Software

Data Analytics

Digital Marketing Tools

CRM / NetSuite and Salesforce

Mario Kart

Timeline

Program Management and Planning

St. George's Church And Red Cross
10.2020 - 08.2022

Meeting Logistics Planner

AGRiP
07.2018 - 10.2020

Provider Relations Manager

Adirondack Oral And Maxillofacial Surgery
03.2015 - 07.2018

Photographer and Media Producer

Self Employed
08.2003 - 04.2015

Claims Adjudicator

Empire BCBS
07.1995 - 05.1998

Regional Marketing Coordinator

Promotional Advertising
04.1993 - 11.2013

Bachelor of Arts - Communication

University of Maine
09.1983 - 05.1995

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ML ChaplinCommunications Professional