Michael Lindine
Boca Raton,FL
Summary
Experienced IT Professional and Systems Administrator specializing in contractor roles that help CEOs understand and leverage technology to drive both revenue growth and cost reduction. With a strong background in Microsoft Windows and Linux operating systems, I am adept at translating complex technical concepts into actionable strategies that align with business goals. With over five years of providing high-level support in fast-paced, 24x7 environments, I excel at resolving complex issues related to software, hardware, client/server systems, and networking. My ability to bridge the gap between technical and non-technical stakeholders allows me to communicate effectively with CEOs, helping them see how technology can optimize operations, enhance productivity, and cut costs. As a contractor, I focus on delivering tailored IT solutions that not only meet immediate technical needs but also support long-term business objectives, ensuring that technology investments contribute to both strategic growth and improved bottom-line results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
System Administrator
Aroma360, LLC
03.2023 - Current
- Configured, implemented, and maintained Windows Server systems including DNS, DHCP, Active Directory, Group Policies, WSUS, and Hyper-V
- Created user accounts in Active Directory environment and managed group policies accordingly
- Performed daily backups of critical data using backup software applications like Acronis Backup and Recovery
- Troubleshot network connectivity issues involving routers, switches and wireless devices
- Monitored server performance metrics to identify any potential bottlenecks or threats
Network Technical Architect
PR.BUSINESS
04.2022 - 03.2023
- Advised clients on the best design solutions for their specific needs
- Conducted regular site visits to ensure quality of work and adherence to project plans
- Managed multiple projects at a time, ensuring all deadlines are met
- Cooperated with engineering and design teams to ensure projects met safety standards and code regulations
- Created innovative solutions to complex structural and design challenges
- Engineered architecture and infrastructure for 200+ users.
Level 2 IT Support Engineer
Blue Stream Fiber
03.2020 - 04.2022
- Diagnosed and resolved complex hardware, software, network connectivity problems
- Maintained accurate documentation of all changes made to the IT infrastructure
- Coordinated with vendors regarding procurement of hardware and software components
- Troubleshot LANs, WANs, VPNs, Firewalls and Routers using diagnostic tools like WireShark or SolarWinds NPM
- Provided remote desktop support for end-users experiencing technical difficulties
- Deleted, created, and managed user accounts and privileges using Active Directory
IT Technical Support Specialist
GEO Group
10.2018 - 01.2019
- Installed and maintained operating systems including Windows 10, 8, 7, Mac OS X, iOS, Linux and Android
- Performed regular maintenance tasks such as virus scans, disk defragmentation and backups
- Developed training materials related to common technical issues encountered by users
- Utilized remote desktop tools to provide assistance with basic troubleshooting techniques
- Evaluated current procedures for efficiency and identified opportunities for process improvements
- Provided technical support for hardware and software issues, troubleshooting network connectivity problems, installing and configuring computer systems, resolving system malfunctions
Software Support Executive
Orange Theory Fitness
06.2017 - 10.2018
- Created comprehensive documentation for frequently asked questions used by other staff members when providing support services
- Actively participated in technical design reviews, code reviews and test plan reviews as part of the quality assurance process
- Performed root cause analysis on recurring incidents, proposing solutions or process changes as needed
- Provided excellent customer service and technical support to customers, resolving software-related issues in a timely manner
- Demonstrated strong problem solving skills by diagnosing and troubleshooting various software related issues
Education
High School Diploma -
Associate in Arts (A.A.) - undefined
Skills
- Salesforce, Network Administration, Virtualization Technologies
- Network Troubleshooting, Technical Support, Technical Writing
- Hardware troubleshooting, VPN's, Performance Testing
- Active Directory, Hardware management, Server maintenance
- Infrastructure upgrading, Incident Management, Active directory
- Network Firewalls, New program installations, TCP/IP
- Server Management
- Technical solution development
Certification
- CompTIA Security+, 06/01/23, 06/01/28
- CompTIA A+
Personal Information
Willing To Relocate: Anywhere
Timeline
System Administrator - Aroma360, LLC
03.2023 - Current
Network Technical Architect - PR.BUSINESS
04.2022 - 03.2023
Level 2 IT Support Engineer - Blue Stream Fiber
03.2020 - 04.2022
IT Technical Support Specialist - GEO Group
10.2018 - 01.2019
Software Support Executive - Orange Theory Fitness
06.2017 - 10.2018
Florida Atlantic University - Associate in Arts (A.A.),
Saint John Paul II Academy - High School Diploma,
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