Marvin Pierre - Louis
Irvington,NJ
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
" Authorized to work for any US employer."
Overview
8
8
years of professional experience
Work History
Security Officer
Garda World
05.2023 - 02.2024
- Interacted assertively but non-confrontationally with personnel and general public.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Monitored CCTV cameras and alarm systems for security breaches.
Security Supervisor
Allied Universal Security Services
03.2023 - 09.2023
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Led the development of comprehensive written policies outlining company-wide security expectations and guidelines for staff adherence.
- Supervised team of [Number] security personnel during shift.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Security Supervisor
Metro One Loss Prevention Services Group
01.2022 - 05.2023
- Led the development of comprehensive written policies outlining company-wide security expectations and guidelines for staff adherence.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed and implemented strategies to prevent and respond to security incidents.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
Customer Service Representative
Gateway Frontline Services
06.2016 - 08.2020
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided backup support for organizational leadership.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Livingston High School
06.2009
Skills
- Punctuality
- CCTV Surveillance
- Investigation documentation
- Work ethic
- Crisis Management
- Team Player
- Security Screenings
- Metal detector operation
- First Aid/CPR
- Data Entry
- Fluent in Creole/French
- Attention to Detail
- Calm Under Pressure
- Problem-Solving
- Microsoft Word
- Equipment Inspection
- Policy Enforcement
- Fire Response
- Security screening
- Emergency Training
Languages
French/Creole
Native or Bilingual
Timeline
Security Officer
Garda World
05.2023 - 02.2024
Security Supervisor
Allied Universal Security Services
03.2023 - 09.2023
Security Supervisor
Metro One Loss Prevention Services Group
01.2022 - 05.2023
Customer Service Representative
Gateway Frontline Services
06.2016 - 08.2020
High School Diploma -
Livingston High School
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