Michelle Martinez

This job required me to assist with collecting information of clients for loan documentation while also communicating with lenders and loan officers to meet deadlines.

• Generated reports and typed letters in Word.
• Assisted in the preparation of loan documentation.
• researching state and federal statues.
• compliance work for each document and assisting the collection of information over the phone about the clients.
• Handled client correspondence and tracked records to foster office efficiency.
• Executed record filing system to improve document organization and management.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

Relocated to Texas for a military move and I acquired a position as a server that held me accountable for customer service experience, multitasking, leading peers, and gaining more responsibility within the restaurant as a leadership role.

• Consistently a top seller across all categories of sales while being able to upsell and cross sell products.
• I was included in termination decisions of employees.
• Furthered my personal growth to becoming a peer lead with others within the serving realm.
• Cultivated warm relationships with regular customers.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing customer count and having repeat requests for me to tend to customers from all different ages and backgrounds.

Manage booths within the McCarran Airport when the rodeo came in town and held accountable for attractive display, inventory, merchandising, and making sure each booth was meeting the customer service and sales standards.

• Monitored and replenished display inventory and restructured according to available stock.
• Presented store update suggestions and layouts to management and stakeholders.
• Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Managed aesthetically pleasing displays to showcase company products and increase sales.
• Completed stock orders and managed inventory levels.

I was a part of a team who did photography before shows that had to prep the sales shop for when customers would enter after their event. Engaged heavily with customers and created a friendly environment for guests to want to come back to view a different show.

• Engaged with customers to effectively build rapport and lasting relationships.
• Provided positive first impressions to welcome existing, new and potential customers.
• Prepared entertainers workspaces before shows would start.
• Photography of incoming guests while upselling and cross selling products once the shows were complete.
• Managed cash handling on evenings that I was not the lead on selling to customers.

Given the task of visual appeal to the front window, merchandise set up within the store, and upselling customers that led me to help increase revenues consistently above peers.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Solved customer challenges by offering relevant products and services.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.