Summary
Overview
Work History
Education
Skills
Timeline
Generic

MYKAYA CROSBY

Smyrna,GA

Summary

Hello, I'm Kaya! I'm a highly motivated professional experienced in handling high call volume, analyzing data, managing accounts and handling customer requests. I plan to use my diverse upbringing, prior military experience and skills to engage with people from all backgrounds positively and naturally, in turn, supporting companies with customer satisfaction.

Overview

9
9
years of professional experience

Work History

Intelligence Analyst

U.S. Army
08.2015 - 05.2019
  • Analyzed internal data sources to uncover security risks and vulnerabilities.
  • Investigated potential threats with research.
  • Identified gaps in existing processes and implemented changes that improved overall efficiency.
  • Performed quality assurance checks on all work products prior to submission, ensuring accuracy.
  • Suggested actionable solutions with data-driven security analyses.
  • Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.

Customer Service Officer/Gate Clerk

U.S. Army Active Duty
03.2017 - 05.2019
  • Helped large volume of call-in customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Increased efficiency and team productivity by promoting operational best practices.

Cashier Team Lead/Customer Service Representative

Pig Out
06.2020 - 02.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests. Also enhanced customer satisfaction by efficiently handling customer requests.
  • Processed both cash and card purchases and returns.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Promoted store loyalty programs by doing door to door sales to increase repeat business and bolster customer relations, which in turn increased customer loyalty and retention.


Member Service Representative/Customer Service Representative

Signify Health
07.2024 - 08.2024
  • Helped large in-call and out-call volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Atascocita High School
Houston, Tx
06.2015

Skills

  • Call center experience
  • Customer support
  • Account management
  • Reading comprehension
  • Verbal and written communication
  • Interpersonal communication
  • Complex problem-Solving
  • Member account management
  • Multichannel communication
  • Computer skills
  • Data entry and data management
  • Relationship building

Timeline

Member Service Representative/Customer Service Representative

Signify Health
07.2024 - 08.2024

Cashier Team Lead/Customer Service Representative

Pig Out
06.2020 - 02.2021

Customer Service Officer/Gate Clerk

U.S. Army Active Duty
03.2017 - 05.2019

Intelligence Analyst

U.S. Army
08.2015 - 05.2019

High School Diploma -

Atascocita High School