M. MICHELE MCGILL-TOCCHINI
Novato,CA
Summary
Self-motivated and high-energy professional with excellent interpersonal and communication skills, a strong positive attitude, and a proven track record of accomplishments across various industries. Detail-oriented and well-organized, able to analyze and assess the needs of multiple departments and provide innovative and effective solutions. Proficient in accounting and all aspects of operations. Skilled at establishing and maintaining long-term client relationships through trust-building and maintaining integrity. Thrives under pressure, meeting tight deadlines while adeptly multitasking. Works comfortably in both team environments and independently, quickly learning new software. Possesses powerful presentation and organizational skills, with proficiency in PC and Mac usage across various software platforms.
Overview
35
35
years of professional experience
Work History
Human Resources, Director (Plus)
Sutter Instrument Company
12.2008 - 04.2024
- On-boarded all new employees
- Responsible for medical insurance billing, adding employees, plans and policy renewal each year
- All aspects of Payroll on Paychex Flex program
- Maintained the Paychex database
- Processed yearly bonuses and worked with President on pay raises
- In charge of time off requests and sick and vacation totals
- Processed employee's ESOP Certificates
- Maintained the Fidelity 401k plan to include adding, updating, maintain loan pay backs through payroll, etc
- Responsible for collections
- 99% successful rate of collections on sales of $20M per year
- Worked with customer service overseeing order entry
- Helped introduce new accounting system and train the employees
- Went through statements with customers
- Responsible for overseeing all credits applied
- Processed auto payments from customers via many portals and helped reconcile statements
- Worked with universities, government entities, research institutes worldwide
- Responsible for purchasing participation in all tradeshows worldwide
- Selected booth area and all furnishings
- Coordinated hotel and flight bookings for staff
- Oversaw getting instruments for shows and meetings ready to ship
- Inventoried pallets worth of instruments for meetings
- Arranged all shipments worldwide as well as pickups back to corporate office
- Managed leads from meetings
- Responsible for company meetings, events, parties
- Purchased food, drinks, coffees for company cafeteria
- Worked with vendors from safety company, pesticide, medical supplies vendor, janitorial service
- Maintained company vehicle usage, insurance and registration.
Office Manager
Bradley Signature Kitchens and Baths Inc.
10.2006 - 01.2008
- Reporting to managing partner, responsibilities include management of the office of a high-end home remodel company
- Involved in all aspects of running the office, business and projects, managing the office includes helping run the crews, produce payroll for 25 plus employees, purchasing, marketing, client relations and much more including being an integral part of the day to day management of this organization
- Ability to multi-task and work efficiently, independently is an absolute requirement.
Sales Department Office Manager
KitchenWorks, Inc.
09.2005 - 10.2006
- Worked directly with Director of Sales to organize and manage Sales Department including Sales Managers, Administration Staff and Sales Consultants
- Worked on confidential projects and assisted in organizing corporate financials
- Duties included assistance in organizing weekly sales meetings, company wide meetings, updating key financial information, preparing marketing materials, Power Point presentations and much more
- Project manager in a move to new facility which included working with contractors, decorating, implementing state of the art AV system, inventory/sample room design, setup and documentation maintenance
- Interfaced with accounting, events, marketing, production, Call Center, etc
- In order to maintain key relationships and information sharing across departments.
Director of Client Relations
BOARDWALK COLLABORATION SOFTWARE, INC
06.2004 - 06.2005
- Start up company therefore the position requires wearing many hats
- From developing sales and marketing literature, web design and development, product development and testing to sales and technical support, involved in all aspects of the company's growth and development
- Primarily, responsible for setting up new clients on ASP solution
- From creating access to setting up the software in such a way that best fits the clients' needs
- Provided technical support via email as well as telephone support, online support and demonstrations via GoToAssist software in order to properly analyze client's questions and trouble shoot issues to provide solutions
- Provided training via webinars or over the internet, hands-on, or in classroom situations as well as group and trade show presentations.
Hospitality Support Manager
TORN RANCH
10.2003 - 03.2004
- Manage the Hospitality Sales Team of a gourmet mini bar and VIP food amenities manufacturer
- Support the Sales team in client relationships while team members are in the office or on the road
- Assist in product placement and development, collateral materials, computer training, scheduling of site visits
- Liaison with Operations, Production, Customer Service and Accounting to achieve a smooth flow of procedure, production and client satisfaction.
Administrative Manager
ARCHITECTURAL SHEET METAL CONSULTANTS, INC
09.2002 - 02.2003
- Managed the office of a staff of busy expert consultants
- Worked with lawyers, trades people, etc
- To achieve a cohesive scheduling of inspections, depositions and testimonies
- Automating databases, implementing new systems to better integrate the information required to run a successful consulting organization.
Director of Corporate Sales
ACCOUNTMATE SOFTWARE CORPORATION, INC
01.1989 - 05.2002
- Started as a telemarketer and progressed over the years to Regional Account Manager, Executive Assistant, Sales & Marketing Coordinator, Executive Assistant to the President, Director of Operations/Customer Care, Technical Services Supervisor, Marketing Project Manger and Director of Corporate Sales
- Recognized as a major contributor in all facets of the company from Development to Sales and Marketing, Accounting and Operations
- Scope of responsibilities: Operations/Customer Service, Marketing, Sales, Executive Assistant to the President, Technical Support.
Education
Undergraduate -
CALIFORNIA STATE UNIVERSITY
Chico, CAHuman Resource Management Certification -
CALIFORNIA STATE UNIVERSITY
Berkely, CA01.2014
Bachelor of Arts - Business Management (emphasis in Marketing)
CALIFORNIA STATE UNIVERSITY
Sonoma, CA01.1988
Skills
- Ability to learn new software systems quickly E-Verify, SBA, SAM, Payment portals and much more
- Company spokesperson for large group presentations at various trade shows and international events
Employment Objective
A challenging career in an organization where my expertise in management, client services, accounting, company organization, international business, marketing and sales would be utilized to improve operations and contribute to company profits and growth.
Timeline
Human Resources, Director (Plus)
Sutter Instrument Company
12.2008 - 04.2024
Office Manager
Bradley Signature Kitchens and Baths Inc.
10.2006 - 01.2008
Sales Department Office Manager
KitchenWorks, Inc.
09.2005 - 10.2006
Director of Client Relations
BOARDWALK COLLABORATION SOFTWARE, INC
06.2004 - 06.2005
Hospitality Support Manager
TORN RANCH
10.2003 - 03.2004
Administrative Manager
ARCHITECTURAL SHEET METAL CONSULTANTS, INC
09.2002 - 02.2003
Director of Corporate Sales
ACCOUNTMATE SOFTWARE CORPORATION, INC
01.1989 - 05.2002
Undergraduate -
CALIFORNIA STATE UNIVERSITY
Human Resource Management Certification -
CALIFORNIA STATE UNIVERSITY
Bachelor of Arts - Business Management (emphasis in Marketing)
CALIFORNIA STATE UNIVERSITY
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