Matthew Coan
Rochster,MN
Summary
Client service leader with 5+ years of experience at GLG, including 3 years managing client solutions teams. Skilled in building strong client relationships, problem solving, and driving operational excellence with meticulous attention to detail. Proven ability to lead performance reviews across teams of 35, partnering with managers to identify gaps and implement scalable improvements. Recognized for fostering a culture of high-quality work and trusted to deliver consistent results that elevate organizational standards.
Overview
8
8
years of professional experience
Work History
Senior Manager, Client Solutions
Gerson Lehrman Group (GLG)
02.2022 - Current
- Responsible for a $5M+ book of business, yielding 12%+ growth from FY23 to FY24
- Performance manage a global team of 8 individuals to grow active users and revenue YoY
- Track and deliver quarterly and yearly account health, KPI, and service strategy reports to executives
- Champion cross-functional technology pilots for new product and workflow enhancement tools
Research Manager
Gerson Lehrman Group, GLG
06.2021 - 02.2022
- Built strong client relationships by translating complex findings into clear, practical recommendations.
- Mentored junior staff to strengthen analytical capabilities and promote professional growth.
Senior Associate, Client Solutions
Gerson Lehrman Group, GLG
03.2020 - 06.2021
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Sales Development
Cater2.me
08.2019 - 03.2020
- Developed and led a new-market entry strategy that yielded $4,500 in revenue in the first four weeks
- Evaluated and implemented Outreach.io to optimize sales operations for inbound and outbound channels
Front Office Supervisor
The Edgewater Hotel
01.2018 - 05.2019
- Implemented and automated the reporting of a new upsell program generating an extra $40,000 in gross revenue in the first six months
Education
Bachelor of Science - English Linguistics, Chemistry
University of Wisconsin-Madison
05.2019
Skills
- Problem-Solving
- Data Analysis
- Performance Management
- Executive Presence
- Strategic planning
- Operations management
Timeline
Senior Manager, Client Solutions
Gerson Lehrman Group (GLG)
02.2022 - Current
Research Manager
Gerson Lehrman Group, GLG
06.2021 - 02.2022
Senior Associate, Client Solutions
Gerson Lehrman Group, GLG
03.2020 - 06.2021
Sales Development
Cater2.me
08.2019 - 03.2020
Front Office Supervisor
The Edgewater Hotel
01.2018 - 05.2019
Bachelor of Science - English Linguistics, Chemistry
University of Wisconsin-Madison
Technology Proficiency
Looker, Slack, Front, Salesforce (CRM), Outreach.io, LinkedIn Sales Navigator and Recruiter, Beginner Python, SQL, Excel, GSuite