Erika Cornwell
Austin,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Senior Client Solutions Manager
GLG
01.2024 - Current
- Help manage a multi-million-dollar book of business while serving as the primary account manager for three key clients, collectively generating $1.2M+ in annual revenue.
- Successfully secured an early account renewal, achieving a $200K upgrade in the process.
- Consistently exceeded individual targets, achieving over 100% in Q1, Q2, and Q3.
- Partner with the business development team to analyze account data to create account strategy to ensure commercial growth and account renewals on a monthly basis
- Lead end-to-end project lifecycle, collaborating with clients to understand needs, conducting thorough research, and applying critical thinking to deliver tailored solutions.
- Utilize a variety of technology platforms, including Salesforce, Looker, and Workday, to monitor and ensure client success.
- Act as an Ambassador, providing training and mentorship to new hires, ensuring a smooth transition into their new role.
Client Solutions Manager
GLG
01.2021 - 12.2023
- Owned the project cycle and the relationship with 30+ investment management clients
- Managed and helped grow a multi-million dollar book of business through thoughtful outreach, user engagement, relationship building and collaboration with the client and internal teams.
- Advised clients on custom research and learning solutions to assist with their investment strategies which included phone consultations, one-on-one meetings, surveys, reports, round table events, etc.
- Recruited subject matter experts spanning multiple industries (software, healthcare, consumer goods etc.)
- Served as the interim team leader from August 2022 - Jan 2023.
Senior Associate
GLG
07.2019 - 07.2020
- Assisted in executing 250+ customized client projects for a large book of business consisting of over 10+ investment management firms.
- Provided tailored recruiting solutions for client projects, ensuring the timely presentation of high-quality, diverse perspectives.
Account Coordinator
Off Campus Partners
06.2017 - 06.2019
- Managed and maintained relationships with 38 university sponsors, 100+ property managers, students and parents who utilize the university off campus housing websites across 120+ Universities
- Provided customer service to help resolve and address the concerns of existing customers to achieve maximum customer satisfaction.
- Attended multiple housing fairs on behalf of the sales team, representing the company and promoting the Off-Campus Housing Website to both students and property managers.
- Supported the sales team with daily account management while driving efforts to grow the company’s client base.
- Assisted with the onboarding of new University Site Launches.
Education
B.S. - Psychology
James Madison University
Harrisonburg, VA05.2017
Associates Degree -
Blue Ridge Community College
Harrisonburg, VA05.2015
Skills
- Client relationship development
- Sales support
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Team collaboration
Extracurricular Activities
01/15, 06/17, Mentor, Big Brother Big Sister, Harrisonburg, VA 01/16, 05/16, Teacher Assistant, James Madison University Psychology Department, Harrisonburg, VA
Technology - Skills
- Salesforce
- Looker
- Trello
- LinkedIn Recruiter
- Microsoft Excel
- PowerPoint
- Word
Timeline
Senior Client Solutions Manager
GLG
01.2024 - Current
Client Solutions Manager
GLG
01.2021 - 12.2023
Senior Associate
GLG
07.2019 - 07.2020
Account Coordinator
Off Campus Partners
06.2017 - 06.2019
Associates Degree -
Blue Ridge Community College
B.S. - Psychology
James Madison University
Similar Profiles
Jiangyue BUJiangyue BU
Account Manager at GLGAccount Manager at GLG
Simone Llanos-TaminezSimone Llanos-Taminez
Client Solutions Associate at GLGClient Solutions Associate at GLG
Vianca JimenezVianca Jimenez
Senior Market Research Associate at GLGSenior Market Research Associate at GLG