Maree Hickey
King Of Prussia,PA
Summary
Results-driven senior leader with over 25 years of experience in marketing management, sales, insurance, finance, and telecommunications. Proven expertise in account and project management, customer relationship development, and cross-functional team leadership. Recognized for outstanding interpersonal and communication skills, organizational excellence, and a goal-oriented mindset. Adept at leveraging technology and tools, including Microsoft Office applications, to drive efficiency and deliver measurable results in dynamic business environments.
Overview
38
38
years of professional experience
Work History
Senior Client Solutions Manager
AnswerNet
04.2016 - Current
- Lead a team of client service managers supporting high-profile, multi-million-dollar accounts
- Analyze client needs, prioritize implementation strategies, and ensure alignment with business objectives
- Strengthen client relationships to drive profitability and long-term retention
- Deliver executive-level presentations to key stakeholders for new and existing business
- Oversee client forecasting and manage accounts receivable to support financial performance
- Develop and implement standard operating procedures (SOPs) to enhance team training and operational efficiency
- Create and implement new SOP processes to improve training for the team.
Project Manager
Etech Global Services Inc
07.2013 - 10.2015
- Led end-to-end implementation of new programs using detailed action planning tools
- Collaborated with center directors and account managers to align on project objectives and execution priorities
- Partnered with development teams to support the creation of project design documentation
- Oversaw daily operations and program activities through launch and transition to ongoing management
- Consistently exceeded performance targets, driving increased client volume and revenue
Client Services Director
Global Contact Services
07.2006 - 06.2013
- Directed cross-functional teams to ensure high client satisfaction and profitability across multiple inbound and outbound projects
- Managed high-profile client accounts, consistently exceeding performance benchmarks to maximize revenue
- Maintained daily client communication to share performance updates and drive growth in billable hours
- Collaborated across departments to align operations with client objectives and deliver superior results
Director of Business Development
Innovative Marketing Strategies
02.2002 - 07.2006
- Supported diversification of client portfolio across financial services, insurance, and telecommunications sectors
- Supervised account management team, ensuring high productivity and exceptional service delivery
- Prioritized tasks and coached account managers on effective program management
- Delivered formal presentations to current and prospective clients to drive business growth
- Analyzed client data through regular reviews to recommend strategies for maximizing profitability and sales
Vice President of Account Management
Telespectrum Worldwide
01.1999 - 01.2002
- Directed and developed a team of 15 account managers, ensuring high productivity and service excellence
- Identified and cultivated new business opportunities to expand existing and prospective client portfolios
- Managed department budget with full P&L accountability for a multi-product client base
- Prioritized account management initiatives and coached managers on program execution and client satisfaction
- Strengthened client relationships to drive profitability and sustainable growth
Managing Director
Telespectrum Worldwide
01.1996 - 01.1999
- Managed and grew a major financial client generating $1 million in monthly revenue
- Led and motivated account management team to sustain high productivity and service quality
- Consistently exceeded performance targets, maximizing client volume and revenue
Senior Accounts Manager
Telespectrum Worldwide
01.1995 - 01.1996
- Maintained regular client communication to ensure needs were met and expectations exceeded
- Designed and executed targeted telemarketing campaigns to drive engagement and sales
Assistant Director of Client Services
ICT Group
01.1994 - 01.1995
- Supervised program managers and administrative staff to ensure smooth operations
- Prepared monthly client forecasts with weekly updates to track performance
- Reported daily results to clients and program management for informed decision-making
- Managed lead distribution across multiple call centers to consistently meet monthly targets
Marketing Manager
Providian Corporation/Aegon
01.1993 - 01.1994
- Planned and managed life rider programs to support divisional goals and customer needs
- Developed and executed targeted marketing campaigns via direct mail and telephone
Team Leader
Providian Corporation/Aegon
01.1990 - 01.1993
- Led a team of six insurance agents and three administrative staff in executing telemarketing initiatives
- Conducted performance evaluations and provided coaching to support personal and professional development
- Monitored and evaluated sales and service calls to ensure quality and effectiveness
Agent
Providian Corporation/Aegon
01.1987 - 01.1990
- Tested and refined sales and service concepts through telemarketing campaigns
- Developed sales and service scripts to enhance effectiveness and results
- Licensed to sell Life, Health, and Property & Casualty Insurance
Education
Bachelor of Science - Elementary Education
St. Joseph's University
Philadelphia, PASkills
- Client relationship management
- Project management
- Data analysis
- Team leadership
- Financial analysis
- Strategic planning
- SOP development
- Account management
- Team training
- Executive presentation
Timeline
Senior Client Solutions Manager
AnswerNet
04.2016 - Current
Project Manager
Etech Global Services Inc
07.2013 - 10.2015
Client Services Director
Global Contact Services
07.2006 - 06.2013
Director of Business Development
Innovative Marketing Strategies
02.2002 - 07.2006
Vice President of Account Management
Telespectrum Worldwide
01.1999 - 01.2002
Managing Director
Telespectrum Worldwide
01.1996 - 01.1999
Senior Accounts Manager
Telespectrum Worldwide
01.1995 - 01.1996
Assistant Director of Client Services
ICT Group
01.1994 - 01.1995
Marketing Manager
Providian Corporation/Aegon
01.1993 - 01.1994
Team Leader
Providian Corporation/Aegon
01.1990 - 01.1993
Agent
Providian Corporation/Aegon
01.1987 - 01.1990
Bachelor of Science - Elementary Education
St. Joseph's University
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