Melissa Rice
Kingston,Ga.
Summary
I’ve been employed by the United States Postal Service since 2008 and have been a regular carrier since 2017. After 15 years of loyalty to the USPS, the recent management changes in my workplace have made it an unhealthy environment. Therefore, I’ve recently found myself seeking a new workplace. I’m applying for full-time entry-level positions to find a healthier working environment, so I can be successful. I am eager and ready to work diligently in a healthier workplace.
Experienced with efficient mail distribution and customer service. Utilizes strong organizational skills to manage complex delivery routes. Track record of ensuring timely and accurate mail delivery while maintaining high customer satisfaction.
Professional with solid experience in logistics and mail delivery, equipped to manage routes efficiently and ensure timely deliveries. Strong focus on team collaboration and adaptability to changing needs. Reliable, organized, and skilled in customer service, route planning, and handling mail with care. Known for dependability, excellent communication, and results-driven approach.
Overview
18
18
years of professional experience
Work History
Regular Mail Carrier
United States Postal Service
Rome, Georgia
08.2008 - Current
- Assigning Routes to carriers
- Responsibly manage and maintain a vehicle to deliver mail
- Managing and delivering postage
- Efficiently memorizing routes and residents on route to know whether to forward or return mail regarding the circumstances.
- Preparing mail for forwarding to any change of address.
- Receiving signatures for accountable mail
- Preparing daily trip reports
- Customer service duties such as answering phone calls and directing customers to the correct departments regarding their needs.
- Communicating with residents of my route over any concerns or questions they have regarding their postage.
- Maintain an organized inventory of stamps/stamped papers to administer as needed to customers.
Camp Host
Euharlee City Hall
Euharlee GA
10.2023 - 03.2026
- Managed campsite operations to ensure guest satisfaction and safety.
- Coordinated daily activities and events for campers, enhancing community engagement.
- Oversaw maintenance and cleanliness of facilities, promoting a welcoming environment.
- Developed and implemented safety protocols, reducing incidents during camp sessions.
- Trained new staff on operational procedures and customer service standards.
- Evaluated camper feedback to improve services and enhance overall experience.
- Collaborated with local organizations to organize educational programs for campers.
- Improved overall guest satisfaction by promptly addressing inquiries or concerns related to their stay at the campground.
- Provided timely assistance to campers in need, resolving issues and maintaining positive relationships.
- Enhanced camper experience by providing exceptional customer service and addressing individual needs.
- Collaborated with campground staff to coordinate events and activities that promoted guest engagement.
- Managed inventory of supplies, ensuring adequate stock levels for daily operations and maintenance tasks.
- Facilitated efficient communication between camp host team members for seamless workflow during busy periods.
- Actively participated in staff meetings, offering suggestions for improvements based on personal observations.
- Conducted regular site inspections, identifying potential hazards or areas needing improvement.
- Documented incidents or concerns involving guests or facilities, providing detailed reports to management as needed.
- Increased efficiency by streamlining administrative tasks such as record-keeping and reporting protocols.
- Utilized problem-solving skills to resolve guest conflicts diplomatically while maintaining professional boundaries.
- Maintained a clean and organized campsite, ensuring a safe and enjoyable environment for all guests.
- Developed strong rapport with campers through friendly interactions and genuine interest in their experiences.
- Enforced campground rules consistently, promoting a harmonious atmosphere among guests.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Delivered information and details of interest about facility to visitors.
- Set up promotional displays and equipment for special events and activities.
- Oversaw maintenance and operation of bath-house, and laundry facilities equipment, maintaining safety, cleanliness and operational efficiency.
Education
General Educational Development Diploma -
North Metro Technical Institute
Acworth, GeorgiaCertificate of Technical Studies - Medical Instrument Sterilization
ED2GO-online
Acworth, GA04-2027
No Degree - Massage Therapy
Medix School of Allied Health
Smyrna, GA08-2002
Skills
- Organizational Duties
- Time Management
- Communication and Interpersonal Skills
- Basic Computer and Microsoft skills
- Conducting surveys
- Customer service
- Attention to detail
- Memorization of Important Information
- Integrity and respect for confidentiality
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Package handling
- Mail sorting
- Postal regulations
- Route management
- Mail distribution
- Supply management
- Report preparation
- Vehicle maintenance
- Hand-eye coordination
- Route navigation
- Postage calculation
- Load management
- Street orientation
- Registered mail coordination
- Documentation & recordkeeping
- Sorting mail
- Scan parcels
- Technology use
- Route deliveries
- GPS use
- Route planning
- Delivery records
- Registered mail protocols
- Vehicle inspections
- Schedule management
- Mail-sorting and delivery sequence
- Cultural awareness
- Service sales
- Change-of-address orders
- Address management system
- Teamwork
- Time management
- Multitasking
- Reliability
- Excellent communication
- Active listening
Timeline
Camp Host
Euharlee City Hall
10.2023 - 03.2026
Regular Mail Carrier
United States Postal Service
08.2008 - Current
General Educational Development Diploma -
North Metro Technical Institute
Certificate of Technical Studies - Medical Instrument Sterilization
ED2GO-online
No Degree - Massage Therapy
Medix School of Allied Health