Magdalerie Nieves
Brandon,FL
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. I am diligent, responsible and considerate of my work and other around me. Always keeping a positive attitude and happy environment
Overview
6
6
years of professional experience
Work History
Cashier, Sales
Victoria Secret
03.2023 - 10.2023
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Set up new sales displays each week with fresh merchandise.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
Car Salesperson
Abc Autotrader
02.2021 - 01.2022
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cashier, Grocery Pickup Associate, Dept.Manager
Walmart
06.2018 - 02.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Line Cook, Cashier, Food Prep
Panera Bread
07.2017 - 02.2018
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Enhanced customer satisfaction by consistently delivering high-quality food in a timely manner.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Assisted in taking orders and modifying menu items
Education
Associate of Science - Nursing
Hillsborough Community College
Tampa, FL2026
Skills
- Proficient in Software
- Records Maintenance
- Loyalty Program Promotion
- Product restocking
- Loss Prevention
- Work Task Prioritization
- Problem-Solving
- Customer Service Management
- Complex Problem-Solving
- Organization
Accomplishments
At just 18 years old I was promoted to 2 manager positions because of my hard work and dedication to my employers. I ran the busiest and largest department with multiple customers and employees depending on me.
Love to read
I Am a huge bookworm, my love for reading began at a very young age and I am always picking up new books whether about how to promote and engage myself or just fun genres.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier, Sales
Victoria Secret
03.2023 - 10.2023
Car Salesperson
Abc Autotrader
02.2021 - 01.2022
Cashier, Grocery Pickup Associate, Dept.Manager
Walmart
06.2018 - 02.2021
Line Cook, Cashier, Food Prep
Panera Bread
07.2017 - 02.2018
Associate of Science - Nursing
Hillsborough Community College