Katie Owens
Woonsocket,SD
Summary
I am a dynamic and reliable professional with extensive experience at Humm-Dinger Convenience Store, excelling in customer service and cash handling. I have a proven ability to foster customer loyalty and enhance shopping experiences through effective communication and problem-solving skills. I am also committed to maintaining high standards of cleanliness and organization, ensuring operational efficiency.
Overview
3
3
Languages
1
1
Certification
6
6
years of professional experience
Work History
Cashier/Sales Associate
Humm-Dinger Convenience Store
01.2025 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained an accurate cash drawer and balanced daily sales reports.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Implemented effective merchandising strategies to promote store products.
- Ensured cleanliness and organization of checkout area to streamline operations.
- Trained new staff on register operations and customer service protocols.
- Collaborated with team members to manage inventory levels effectively.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
Custodian
Pierre School District
02.2023 - 11.2024
- Ensured cleanliness and order in classrooms, hallways, and restrooms.
- Operated cleaning equipment to achieve thorough sanitation of school facilities.
- Assisted with event setup, facilitating smooth operations within the school environment.
- Monitored inventory of cleaning supplies, reporting needs to maintain availability for daily tasks.
Delivery Driver
DoorDash
08.2020 - 02.2023
- Processed customer transactions efficiently using POS systems.
- Maintained an accurate cash drawer and balanced daily sales reports.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Implemented effective merchandising strategies to promote store products.
- Ensured cleanliness and organization of checkout area to streamline operations.
- Trained new staff on register operations and customer service protocols.
- Collaborated with team members to manage inventory levels effectively.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
T.F. Riggs High School
Pierre, SD05-2019
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cleaning and sanitizing
Cash handling
Customer service excellence
Reliability and punctuality
Proficient in software
Honest and dependable
Liquor regulations and compliance
Certification
Red Cross CPR Certification
Languages
English
Native or Bilingual
German
Limited Working
Spanish
Elementary
Timeline
Cashier/Sales Associate
Humm-Dinger Convenience Store
01.2025 - Current
Custodian
Pierre School District
02.2023 - 11.2024
Delivery Driver
DoorDash
08.2020 - 02.2023
High School Diploma -
T.F. Riggs High School