Mónica Murillo Suaza
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized, efficient and detail-oriented, resourceful, proactive, able to work under pressure and task prioritization skills. Always willing to learn new things
Overview
12
12
years of professional experience
Work History
Luggage Agent
SP Bags - Disney's Pop Century Resort
01.2025 - Current
- Packed groceries, boxes, and stock items for resort guests using organizational guidelines.
- Assisted guests with their information, directions, and luggage needs.
- Provide assistance with transferring guests' luggage to other resorts.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Organized and stowed luggage in appropriate compartments.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provide storage for rented items.
Passenger Service Agent
Quantem Aviation - Aeromexico
10.2024 - 01.2025
- Assisted mobility-challenged passengers with access to wheelchairs and boarding guidance
- Resolved customer concerns, including tracing lost, delayed, and misdirected baggage
- Helped clear aircraft for arrivals and departures with appropriate documentation
- Verified identification documents and issued boarding passes to travelers
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Greeted passengers upon arrival at airport and provided assistance with check-in procedures
- Checked passports and visas for international travelers to ensure compliance with immigration regulations
- Collaborated with ground crew members during aircraft turnaround times to ensure efficient operations
Commercial Management Assistant
Holcim Cement
04.2021 - 01.2022
- Provided administrative support to senior management team
- Compiled data into spreadsheets for analysis or reporting purposes
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered
- Follow up on special projects
- Assisted management with finalization of annual expense plans
Commercial Manager
Suramericana De Seguros
08.2020 - 03.2021
- Analyzed data for the Commercial Manager using statistical methods
- Life insurance sales
- Managed customer relationships to ensure satisfaction with services provided
- Coordinated activities between various departments to ensure timely completion of projects
- Negotiated contracts and product prices by collaborating with vendors
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion
Senior Inside Sales Representative
Logistics Freight Solutions
01.2013 - 02.2020
- Managed and analyzed budgets, P&L, balance sheets and sales reports
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Negotiated pricing and terms with customers as needed
- Analyzed data from CRM software to identify trends, opportunities and risks
- Created reports on sales performance metrics for senior management review
- Collaborated closely with marketing team to develop targeted campaigns aimed at increasing sales revenue
- Monitored industry news related to competitors' activities in order to stay ahead of the competition
- Communicated with repeat customers to build long-term relationships
- Cargo insurance sales
Education
Master of Science - Digital Marketing & Data Analysis
Continental Florida University
Miami, FLEnglish Course - English Language
Atlantic Technical College
Pompano Beach, FL01.2023
Bachelor Of Science - International Business Management
Esumer
01.2016
Skills
- Project Management
- Administrative Support
- Analysis and Data Entry
- Lead Generation
- Customer Engagement
- Business Communications
- Attention to Detail
- Manage Budgets
- Indicators
- Database Management
- Client Management Systems
- High Integrity
- Honesty
- Exceptional Computer Skills
- Effective communication
Timeline
Luggage Agent
SP Bags - Disney's Pop Century Resort
01.2025 - Current
Passenger Service Agent
Quantem Aviation - Aeromexico
10.2024 - 01.2025
Commercial Management Assistant
Holcim Cement
04.2021 - 01.2022
Commercial Manager
Suramericana De Seguros
08.2020 - 03.2021
Senior Inside Sales Representative
Logistics Freight Solutions
01.2013 - 02.2020
Bachelor Of Science - International Business Management
Esumer
Master of Science - Digital Marketing & Data Analysis
Continental Florida University
English Course - English Language
Atlantic Technical College
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