Mónica Padró González
Breckenridge,CO
Summary
Enthusiastic server with engaging personality, goal oriented and friendly leader, ready to join as a team player who is hands-on, can adapt to situations quickly and can fulfill a variety of roles as and when required. Reliable professional providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Breakfast Server
Traverse - The Lodge At Breckenridge
Breckenridge, CO
03.2024 - Current
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Participated in inventory management, helping maintain adequate stock levels of food supplies and tableware.
- Maintained a clean and organized dining area, contributing to a positive guest experience.
- Ensured adherence to food safety regulations through proper food handling practices and sanitation procedures.
Server/Banquet Server
Bighorn
Keystone, CO
06.2023 - 04.2024
- Upbeat server and proficient in working collaboratively with the team to ensure a smooth flow, all guests needs are met and restaurant standards of service are maintained, maximizing the satisfaction and experience of guests.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained flexible work schedule to meet event needs.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience, according to event theme.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Kitesurfing Instructor
Windaddiction Kitesurfing School
10.2019 - 05.2022
- Instruct people of all abilities, on the skills necessary to excel at this adrenaline pumping sport
- As an instructor I am responsible for my student's safety
- I teach people about the importance of the forecast pronostics and how to assess the wind, as well as how to properly manage the equipment, reinforce safety rules, and how to navigate the kite for an outstanding and fun experience.
- Boosted student performance by providing individualized support and targeted feedback.
Server
Azucena
08.2018 - 04.2022
- Fine dining restaurant, offering one of the best gastronomic experience and big selection of wines, capable of making pairing recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Tavern on the Square
Vail, CO
06.2021 - 11.2021
- Considering myself a high energy individual with the ability to work well under pressure and busy environments
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods. Enabling costumers to make personal decisions based on taste and interest.
- Assisted in event planning and execution for special occasions hosted at the restaurant, ensuring memorable experiences for guests.
Education
Bachelor's Degree - Physical Education
University of Puerto Rico
Rio Piedras, PR12.2019
High School -
Albergue Olimpico
Salinas, PR05.2014
Skills
- Excellent communication / Fully bilingual
- Strong interpersonal skills
- Staff training and development
- Trust-worthiness
- Costumer service
- POS system
- Highly organized
- Strong leader skills
- Time management
- Problem solving skills
- Fast learner
Leadership Experience
Yoga Facilitator
Kiteboarding Instructor
2011 - 2017 Junior National Triathlete - Puerto Rico
Certification
2021 - 200 Hour YTT - Yoga Teacher Training
2024 - Yin Yoga Level 1 Certification
Timeline
Breakfast Server
Traverse - The Lodge At Breckenridge
03.2024 - Current
Server/Banquet Server
Bighorn
06.2023 - 04.2024
Server
Tavern on the Square
06.2021 - 11.2021
Kitesurfing Instructor
Windaddiction Kitesurfing School
10.2019 - 05.2022
Server
Azucena
08.2018 - 04.2022
Bachelor's Degree - Physical Education
University of Puerto Rico
High School -
Albergue Olimpico