Mo Howard

• Streamlined operational workflows to enhance efficiency and reduce turnaround times.
• Led cross-functional teams to execute strategic initiatives aligned with organizational goals.
• Implemented process improvements that elevated service quality and customer satisfaction ratings.
• Developed training programs for staff, fostering skill enhancement and operational excellence.
• Collaborated with senior leadership to formulate strategies that optimized resource allocation and budget management.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements in several locations throughout the Mid Atlantic Region.

Assess the needs and recommend solutions for offices in Baltimore, Harrisburg and Fishkill, NY.

• Coordinate the transit of bank items of the 250 Mid Atlantic bank branch network along with offices headquartered in Buffalo, NY.
• Reconcile daily postage accounting and maintain detailed databases of cost centers and sub accounts.