Events Field Manager
RMD Group Inc
08.2019 - Current
Hi, I’m
MO STEGALL
Los Angeles,CA
Summary
Innovative and forward-thinking Events Executive with 15 years of experience leading widely diverse, high-impact events. Tech-savvy and dynamic executive with broad expertise and experience in electronic and people-focused event promotion and execution. Dedicated to customer focus, clear communication, and satisfied attendee experiences.
Work History
RMD Group Inc
Events Field Manager
08.2019 - Current
Job overview
- Drove 75% growth in event management business by continuously researching and implementing improved strategies to exceed client expectations
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and fast-paced environments.
- Demonstrated creativity and resourcefulness through developments of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
Ford Motor Company
Event Manager
07.2018 - 11.2019
Job overview
- Drove 65% growth in event engagement by continuously researching and implementing improved strategies to exceed client expectations
- Handled client questions and concerns via different communication channels to deliver exceptional customer service
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution
- Coached and counseled employees to reflect company service standards and procedures
- Oversaw work of up to 25 staff seamlessly executing professional events
- Conferred with customers to gather event requirements and explore opportunities.
Sprint/T-Mobile
Event Manager
01.2016 - 07.2018
Job overview
- Managed administrative logistics of events planning, event booking and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
- Recommended workflow and budget improvements, resulting in 45% savings per event.
- Generated client retention by accurately organizing and executing exceptional trade shows and events.
One Economy
Tour Manager
04.2012 - 01.2016
Job overview
- Anticipated and met client demands to run efficient and profitable tours
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Represented clients and supervised events with decisive leadership and quality execution
- Troubleshot and resolved execution issues, technical problems, and vendor conflicts
- Managed crew members and on-site activities for 10 tours with as many as 3 stops per year.
- Supplemented traveling tour crew with locally-hired workers.
- Controlled overhead costs and logistical expenses to meet tour budget goals.
Education
Middle Georgia CollegeCochran, GA
Some College (No Degree) from Business Administration And Management
Skills
- Crisis Management
- Project Oversight
- Event Staff Management
- Expense Control
- Team Leadership and Motivation
- Communications Expertise
Accomplishments
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
- Achieved 45% attendee increase by completing engagement analysis with accuracy and efficiency.
- Documented and resolved 85% of customer complaints which led to 65% increase in attendance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of I Am Empowered.
Timeline
Event Manager
Ford Motor Company
07.2018 - 11.2019
Event Manager
Sprint/T-Mobile
01.2016 - 07.2018
Tour Manager
One Economy
04.2012 - 01.2016
Middle Georgia College
Some College (No Degree) from Business Administration And Management
Overview
11
years of professional experience
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