Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Nasro Aden

Columbus

Summary

Dynamic personal assistant dedicated to enhancing workplace safety through the implementation and maintenance of comprehensive health and safety protocols. Expertise in hazard identification, risk assessment, and compliance with safety regulations ensures a proactive approach to promoting a secure working environment. Strong background in technical IT support and security operations complements a commitment to excellence in customer service, fostering effective communication and collaboration within teams. Recognized for adaptability and problem-solving skills, consistently driving continuous improvement in safety practices while supporting innovative data center operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Safety Assistant

E2 Optics
02.2025 - Current
  • My position as a Safety Assistant is to support the implementation and maintenance of health and safety protocols in the workplace. This includes assisting in hazard identification, conducting safety inspections, ensuring compliance with safety regulations, reporting unsafe conditions, and promoting a safe working environment through training, communication, and on site support. As a Safety Assistant I work closely with safety managers, supervisors, and employees to prevent accidents and ensure all safety policies are followed.

Technical Support Technician

01.2022 - 11.2024
  • Installation and maintenance of Cat5e, Cat6 and Fiber Optic cables
  • Strong knowledge of industry standards such as TIA/EIA and ANSI/TIA
  • Experience with cable testing equipment (fluke testers)
  • Ability to interpret blueprints, diagrams and technical drawings
  • Diagnosed and resolved complex wiring issues
  • Provided comprehensive support for hardware and software issues
  • Ensure optimal system functionality and user satisfaction
  • Expert troubleshooting and resolution of technical problems
  • Offered guidance and support via phone, email and in person interactions
  • Set up and configured new IT equipment
  • Performed routine system maintenance and updated documentation to support infrastructure

Customer Service Representative

American Airlines
02.2020 - 12.2021
  • Applied problem solving skills to resolve customer inquiries and disputes and escalated using appropriate channels when necessary.
  • Met and exceed daily productivity goals, including high call volume and appointment setting, and consistently earned top survey satisfaction scores.
  • Provided prompt customer support with a professional, friendly and patient attitude.
  • Trained 15 new hires on company-specific policies, procedures and compliance guidelines

Medical Assistant

Elevated Wellness
08.2017 - 10.2019
  • Taking patient respiration, histories, temperature and vital signs blood
  • Preparing patients for examinations or procedures.
  • Assisting during medical exams and minor procedures.
  • Handling insurance claims, pre-authorizations, and billing inquiries
  • Performing basic lab tests such as urinalysis or point-of-care testing
  • Administering medications and vaccines as directed by a physician.
  • Scheduling appointments and managing the physician's calendar.

Education

High School Diploma -

Westerville South
Westerville

Skills

  • OSHA
  • Communication skills
  • Analysis skills
  • Computer skills
  • Management
  • Organizational skills
  • Leadership
  • Safety documentation
  • Hazard identification
  • Incident investigation
  • Accident prevention
  • Health and safety regulations

Accomplishments

  • Planned and implemented the company-wide rollout of a proactive safety and health target program, partnering with field management and supervisory staff and effectively reduced overall accidents

Certification

  • OSHA 10
  • CPR Certification
  • Certified Safety Professional
  • OSHA 30
  • First Aid Certification

Languages

English
Native or Bilingual
Somali
Native or Bilingual

Timeline

Safety Assistant

E2 Optics
02.2025 - Current

Technical Support Technician

01.2022 - 11.2024

Customer Service Representative

American Airlines
02.2020 - 12.2021

Medical Assistant

Elevated Wellness
08.2017 - 10.2019

High School Diploma -

Westerville South

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