Moana Bekkali
Orlando,FL
Summary
Accomplished and energetic professional with a strong background in business management, sales, and customer relationship building, complemented by a passion for holistic health. Eager to transition into a dynamic role within the wellness or skincare industry, leveraging exceptional communication, problem-solving, and leadership skills to drive growth and enhance client satisfaction. Experienced Skincare Consultant with a decade of success in sales and customer service, consistently exceeding sales expectations while fostering strong client relationships. Committed to taking ownership and initiative to achieve individual sales goals while contributing positively to team success.
Overview
24
24
years of professional experience
Work History
Skin Care Specialist / Esthetician / Sales Associate
Neiman Marcus
Orlando
10.2023 - Current
- Provide exceptional customer service by engaging with clients to understand their skincare needs and recommending tailored solutions.
- Achieve and exceed sales goals through effective communication, relationship building, and personalized service.
- Maintain in-depth knowledge of product lines, fashion trends, and inventory to assist customers effectively.
- Suggested appropriate therapy based on current health of client.
- Analyzed skin condition and made appropriate product recommendations.
Sales Associate
Oz Jewelry
Orlando
01.2018 - 03.2021
- Developed relationships with customers, helping them make purchasing decisions and building long-term loyalty.
- Managed sales strategies, including closing sales and preventing store theft.
- Followed up with customers to ensure satisfaction and to inform them of new arrivals.
- Answered customer questions about sizing, accessories, and merchandise care.
Owner / Manager
Zentattitude Spa
04.2003 - 02.2011
- Oversaw all business operations, ensuring profitability and strategic growth.
- Managed budgets, staff, and marketing efforts to drive sales and customer satisfaction.
- Developed strong customer relationships, assessing needs and offering personalized solutions.
- Managed day-to-day business operations.
Owner / Kinesiologist
Bekkali Kinesitherapie
Rabat, Morocco
11.2001 - 12.2003
- Provided rehabilitation services for patients with physical injuries and disorders, focusing on improving mobility and quality of life.
- Trained staff on effective treatment protocols to address and prevent movement impairments.
Education
Facials Specialty -
Orange Technical College
Orlando, FL03.2023
Bachelor of Science - Kinesiology
Kine-Concept Institute
Montreal, Canada06.2001
Skills
Fluency in 4 languages Top notch communication skills Strong ability to build customer relationships Problem-solving Critical thinking Emotional intelligence Attention to detail Ability to adapt to change Works under pressure Highly organized
Sanitation and sterilization
Makeup application
Records management
Advanced facials specialist
Industry trends research
Creative thinking
HydraFacials
Product knowledge
Skin assessment
Chemical peels
Skincare product sales
Exfoliation treatments
Outstanding client care
Facial masks
Hygiene standards
Product demonstrations
Professional ethics
Relationship building
Skin analysis
Acne treatments
Facial massage
Verbal and written communication
License
Florida Cosmetology License, #FB9794308
Languages
Spanish
Limited Working
Arabic
Full Professional
French
Native or Bilingual
English
Native or Bilingual
Timeline
Skin Care Specialist / Esthetician / Sales Associate
Neiman Marcus
10.2023 - Current
Sales Associate
Oz Jewelry
01.2018 - 03.2021
Owner / Manager
Zentattitude Spa
04.2003 - 02.2011
Owner / Kinesiologist
Bekkali Kinesitherapie
11.2001 - 12.2003
Bachelor of Science - Kinesiology
Kine-Concept Institute
Facials Specialty -
Orange Technical College