Modesta Borges
New York
Summary
Dedicated Patient Associate II with extensive experience in fast-paced environments. Known for exceptional teamwork and time management abilities, consistently delivering high-quality service while maintaining attention to detail. I am fluent in Spanish able to read write and speak when necessary.
Overview
32
32
years of professional experience
Work History
Patient Associate II
61st Street Service Corp
New York
07.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Administrative Assistant
Dr's Shonholz & Drossman
New York, NY
05.1994 - 07.2014
- Managed scheduling and coordination of patient appointments to optimize clinic workflow.
- Streamlined communication between medical staff and patients, enhancing service delivery efficiency.
- Developed and maintained organized filing systems for patient records, ensuring compliance with privacy regulations.
- Assisted in the preparation of medical reports and documentation, improving accuracy and turnaround time.
- Trained new administrative staff on office procedures and software applications, fostering a collaborative team environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Associate
American Girl Place
New York, NY
11.2012 - 01.2013
- Delivered exceptional customer service, fostering positive shopping experiences for diverse clientele.
- Educated customers on product features, enhancing engagement and driving informed purchasing decisions.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to create visually appealing displays that highlight new arrivals and promotions.
- Handled transactions efficiently, maintaining accuracy in cash handling and point-of-sale operations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
La Guardia Community College
New York, NYHigh School Diploma -
John F.Kennedy High School
New York, NY06-1989
Skills
- Patient care
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Multitasking
- Organizational skills
- Teamwork and collaboration
- Flexible and adaptable
- Active listening
- Verbal communication
- Friendly, positive attitude
Languages
Spanish
Native or Bilingual
Timeline
Patient Associate II
61st Street Service Corp
07.2014 - Current
Sales Associate
American Girl Place
11.2012 - 01.2013
Administrative Assistant
Dr's Shonholz & Drossman
05.1994 - 07.2014
High School Diploma -
La Guardia Community College
High School Diploma -
John F.Kennedy High School